[ctcLinkfinaidsupport] Reporting Fraudulent and Verified Students to SBCTC - New Ticket Request Types

[Ana Ybarra]

Hello,

We have two new ctcLink Customer Support Service Desk request types to share with you for the Campus Solutions pillar:


  1.  ctcLink Support > Campus Solutions > Security > Reporting Fraudulent Student
     *   Use this request type to report fraudulent students/applications to ctcLink Customer Support. This request type will first route to the CS Core Support team, and then we will work with other SBCTC staff to lock access in OAAP and Okta.
     *   More information can be found in the following QRG: Reporting Fraudulent Accounts to SBCTC<https://ctclinkreferencecenter.ctclink.us/m/79544/l/1404796-reporting-fraudulent-accounts-to-sbctc>



  1.  ctcLink Support > Campus Solutions > Security > Reporting Verified Student
     *   Use this request type when reporting students who have had their identity verified for the below scenarios.
        *   Student was previously reported as fraudulent but has verified identity (provide EMPLID)
        *   SSN verified as belonging to this student despite also being found on another student (provide both EMPLIDs)
           *   SBCTC will add a "SSN Removed" Service Indicator reason code to the other student the SSN was removed from
        *   Student is not a duplicate though a similar student record exists in the system (provide both EMPLIDs)
     *   This request type will route to the CS Core Support team. We have created a new SBCTC Service Indicator (SVR - Student Data Verified) that SBCTC will assign once the tickets are received/reviewed. Access to assign/release the SVR Service Indicator is currently restricted to SBCTC.
     *   More information can be found in the following QRG: Reporting Verified Students to SBCTC<https://ctclinkreferencecenter.ctclink.us/m/79544/l/1570711-reporting-verified-students-to-sbctc>

Please let us know if there are any questions.

Sincerely,

Kyrsten

[Title: SBCTC logo - Description: Compass]Kyrsten Catlin, M.Ed.
Associate Director | Campus Solutions
Washington State Board for Community and Technical Colleges
kcatlin at sbctc.edu<mailto:kcatlin at sbctc.edu> * 360-704-4393


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/ctclinkfinaidsupport_lists.ctc.edu/attachments/20220713/2d02be23/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 18063 bytes
Desc: image001.png
URL: <http://lists.ctc.edu/pipermail/ctclinkfinaidsupport_lists.ctc.edu/attachments/20220713/2d02be23/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 8117 bytes
Desc: image002.png
URL: <http://lists.ctc.edu/pipermail/ctclinkfinaidsupport_lists.ctc.edu/attachments/20220713/2d02be23/attachment-0003.png>
-------------- next part --------------
-- 
ctcLinkCSSupport mailing list
ctcLinkCSSupport at lists.ctc.edu
http://lists.ctc.edu/mailman/listinfo/ctclinkcssupport_lists.ctc.edu