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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif">We have two new ctcLink Customer Support Service Desk request types to share with you for the Campus Solutions pillar:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><b><span style="font-family:"Franklin Gothic Book",sans-serif">ctcLink Support > Campus Solutions > Security > Reporting Fraudulent Student<o:p></o:p></span></b></li><ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">Use this request type to report fraudulent students/applications to ctcLink Customer Support. This request type will first
route to the CS Core Support team, and then we will work with other SBCTC staff to lock access in OAAP and Okta.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">More information can be found in the following QRG:
<a href="https://ctclinkreferencecenter.ctclink.us/m/79544/l/1404796-reporting-fraudulent-accounts-to-sbctc">
Reporting Fraudulent Accounts to SBCTC</a><o:p></o:p></span></li></ul>
</ol>
<p class="MsoListParagraph" style="margin-left:1.0in"><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><b><span style="font-family:"Franklin Gothic Book",sans-serif">ctcLink Support > Campus Solutions > Security > Reporting Verified Student<o:p></o:p></span></b></li><ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">Use this request type when reporting students who have had their identity verified for the below scenarios.<o:p></o:p></span></li><ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:9.0pt;mso-list:l0 level3 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">Student was previously reported as fraudulent but has verified identity (provide EMPLID)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:9.0pt;mso-list:l0 level3 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">SSN verified as belonging to this student despite also being found on another student (provide both EMPLIDs)<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level4 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">SBCTC will add a “SSN Removed” Service Indicator reason code to the other student the SSN was removed from<o:p></o:p></span></li></ul>
<li class="MsoListParagraph" style="margin-left:9.0pt;mso-list:l0 level3 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">Student is not a duplicate though a similar student record exists in the system (provide both EMPLIDs)<o:p></o:p></span></li></ol>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">This request type will route to the CS Core Support team. We have created a new SBCTC Service Indicator (SVR – Student Data
Verified) that SBCTC will assign once the tickets are received/reviewed. Access to assign/release the SVR Service Indicator is currently restricted to SBCTC.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo3"><span style="font-family:"Franklin Gothic Book",sans-serif">More information can be found in the following QRG:
<a href="https://ctclinkreferencecenter.ctclink.us/m/79544/l/1570711-reporting-verified-students-to-sbctc">
Reporting Verified Students to SBCTC</a><o:p></o:p></span></li></ul>
</ol>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif">Please let us know if there are any questions.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif">Sincerely,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif">Kyrsten<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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Catlin, M.Ed.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><b><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">Associate Director | Campus Solutions<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><a href="mailto:kcatlin@sbctc.edu"><span style="font-family:"Franklin Gothic Book",sans-serif;color:blue">kcatlin@sbctc.edu</span></a><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003561">
</span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#003764">• 360-704-4393
</span><span style="font-family:"Franklin Gothic Book",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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