[ctcLinkfinaidsupport] ALERT - Ticket system down - RESOLVED again

Marjorie Facio mfacio at sbctc.edu
Wed Aug 25 10:20:09 PDT 2021


This issue has been resolved (again).

From: Marjorie Facio
Sent: Wednesday, August 25, 2021 10:14 AM
To: ctclinkfinaidsupport at lists.ctc.edu
Subject: RE: ALERT - Ticket system down

Hello FA Ticketing System Users,

SolarWinds is down again. The State Board team is working on the issue.
We'll update you again once the issue is resolved.

Thank you for your patience.

FA Support

From: ctcLinkfinaidsupport <ctclinkfinaidsupport-bounces at lists.ctc.edu<mailto:ctclinkfinaidsupport-bounces at lists.ctc.edu>> On Behalf Of Marjorie Facio via ctcLinkfinaidsupport
Sent: Wednesday, August 25, 2021 8:22 AM
To: ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Subject: Re: [ctcLinkfinaidsupport] ALERT - Ticket system down

Good morning,
Solar Winds is back online and available.

Thank you,
FA SUPPORT

From: ctcLinkfinaidsupport <ctclinkfinaidsupport-bounces at lists.ctc.edu<mailto:ctclinkfinaidsupport-bounces at lists.ctc.edu>> On Behalf Of Marjorie Facio via ctcLinkfinaidsupport
Sent: Wednesday, August 25, 2021 7:58 AM
To: ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Subject: [ctcLinkfinaidsupport] FW: ALERT - Ticket system down

Hello FA Users,
Our ticketing system, Solar Winds is currently offline. We will send an update when it's back up.

Thank you for your patience,
FA SUPPORT

From: ctcLinkCSSupport <ctclinkcssupport-bounces at lists.ctc.edu<mailto:ctclinkcssupport-bounces at lists.ctc.edu>> On Behalf Of PeopleSoft Campus Solutions Users via ctcLinkCSSupport
Sent: Wednesday, August 25, 2021 7:54 AM
To: ctclinkcssupport at lists.ctc.edu<mailto:ctclinkcssupport at lists.ctc.edu>
Cc: PeopleSoft Campus Solutions Users <ctclinkcssupport at lists.ctc.edu<mailto:ctclinkcssupport at lists.ctc.edu>>
Subject: [Ctclinkcssupport] ALERT - Ticket system down

Hello,

We are aware of an issue with Solar Winds. There is a team looking into the issue and we will update you when we know more.

Thank you,

[Title: SBCTC logo - Description: Compass]
Mandy Mineard
Functional Analyst - Campus Solutions
Washington State Board for Community and Technical Colleges
mmineard at sbctc.edu<mailto:mmineard at sbctc.edu> * o: 360-704-1032 * sbctc.edu<https://www.sbctc.edu/>

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