[ctcLink-Mobile] Two users reporting errors when attempting to access HCX Class Schedule from college webpage

[Carrie Powell]

Very good - thank you Drake for the quick response/temporary solution- much appreciated!

From: Robert Drake <rdrake at sbctc.edu>
Sent: Tuesday, November 9, 2021 8:37 AM
To: Carrie Powell <carrie.powell at centralia.edu>; 'ctclink-mobile at lists.ctc.edu' <ctclink-mobile at lists.ctc.edu>
Cc: Frances Mayfield <frances.mayfield at centralia.edu>
Subject: RE: Two users reporting errors when attempting to access HCX Class Schedule from college webpage

CAUTION: This email originated from outside of Centralia College. Do not click links or open attachments unless you recognize the sender and know the content is safe.

If the users do not have a student security role and are logged in to PeopleSoft as an employee they will receive an error. The work around to this is to have the user use a browser where they are not logged into PeopleSoft, to use an incognito window of a browser, or to assign the user the student security role. This is a know issue that we are actively working on getting resolved.

Looking at the URL that is coded for the red button it is using the vanity URL as the base url. You should try using this URL to go directly to your class search: https://csprd.ctclink.us/psp/csprd/EMPLOYEE/SA/s/WEBLIB_HCX_CM.H_CLASS_SEARCH.FieldFormula.IScript_Main?institution=WA120

- Drake

From: ctcLink-Mobile <ctclink-mobile-bounces at lists.ctc.edu<mailto:ctclink-mobile-bounces at lists.ctc.edu>> On Behalf Of Carrie Powell via ctcLink-Mobile
Sent: Tuesday, November 9, 2021 8:29 AM
To: ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>
Cc: Frances Mayfield <frances.mayfield at centralia.edu<mailto:frances.mayfield at centralia.edu>>
Subject: [ctcLink-Mobile] Two users reporting errors when attempting to access HCX Class Schedule from college webpage

Hi Drake et al,

Centralia's webmaster has received two reports of users getting errors when attempting to access the HCX Class Schedule from the college webpage link.

Just wondering if anyone else is getting reports from users about error messages with the HCX link right now?

As we have tested on multiple devices/browsers and cannot yet replicate this, we are asking the users to provide a screenshot of the error message.
In the meantime, this is what our webmaster said:

On the class schedule page (https://www.centralia.edu/pathways/schedule.aspx), if you click the big red button it connects to this page: https://csprd.ctclink.us/psc/csprd/EMPLOYEE/SA/s/WEBLIB_HCX_GN.H_SPRINGBOARD.FieldFormula.IScript_Main?institution=WA120&.

Two people said they clicked it and got an error code. Even when I emailed them the direct link, they got an error code. I don't get an error code. One of the people was using MS Edge as their browser. I don't know what the other person was using.


We will submit a ticket as soon as we have something more concrete to report.

[College logo for email signature]
Carrie Powell
ctcLink Project Director
600 Centralia College Blvd | WSC 209
Centralia, WA 98531
360-623-8581 office
360-261-4840 mobile
www.centralia.edu<http://www.centralia.edu>



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/ctclink-mobile_lists.ctc.edu/attachments/20211109/6e7c23b1/attachment-0002.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 3742 bytes
Desc: image001.jpg
URL: <http://lists.ctc.edu/pipermail/ctclink-mobile_lists.ctc.edu/attachments/20211109/6e7c23b1/attachment-0002.jpg>