[ctcLink-Mobile] Issues making payments on mobile devices

[Robert Drake]

I am just saying that there are no examples of this happening to actual students only to the test student accounts so it may not be an issue with mobile but may be an issue with the test accounts.

- Drake

From: Wrye, Tim <twrye at highline.edu>
Sent: Tuesday, November 9, 2021 7:29 AM
To: Robert Drake <rdrake at sbctc.edu>; 'ctclink-mobile at lists.ctc.edu' <ctclink-mobile at lists.ctc.edu>
Subject: Re: Issues making payments on mobile devices

Drake-

Are you saying that the link is landing at the right place for real students?  Is the link different for different types of accounts?

Tim

From: ctcLink-Mobile <ctclink-mobile-bounces at lists.ctc.edu<mailto:ctclink-mobile-bounces at lists.ctc.edu>> on behalf of Robert Drake via ctcLink-Mobile <ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>>
Date: Tuesday, November 9, 2021 at 7:26 AM
To: 'ctclink-mobile at lists.ctc.edu' <ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>>
Subject: Re: [ctcLink-Mobile] Issues making payments on mobile devices
CAUTION: This email originated from outside Highline College. Do not click links or open attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Help Desk at x4357 (206-592-4357) or email helpdesk at highline.edu<mailto:helpdesk at highline.edu>.
Good morning all,

Please note that so far this looks to only be impacting the test accounts and not actual students. We have not had any reports of this being an issue with real students. As Megan stated she already has entered a ticket and we are working on the issue so we do not need any additional tickets reporting the same issue.

- Drake


From: ctcLink-Mobile <ctclink-mobile-bounces at lists.ctc.edu<mailto:ctclink-mobile-bounces at lists.ctc.edu>> On Behalf Of Wrye, Tim via ctcLink-Mobile
Sent: Monday, November 8, 2021 5:30 PM
To: Court, Megan J <Megan.Court at seattlecolleges.edu<mailto:Megan.Court at seattlecolleges.edu>>; 'ctclink-mobile at lists.ctc.edu' <ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>>
Subject: Re: [ctcLink-Mobile] Issues making payments on mobile devices

Hey Megan-

Hadn't heard any reports, but I just tried to replicate that (and so did someone else here) and we got the same thing.  Looks like the link is going to Account Balance, not Make a Payment, and it gets there if you do it on desktop, but not on actual mobile.  Tried on Safari and Chrome on iOS, same issue.  We're putting in a ticket.  (We may steal your video because we get the same thing.). Thanks for the heads up!

Tim

From: ctcLink-Mobile <ctclink-mobile-bounces at lists.ctc.edu<mailto:ctclink-mobile-bounces at lists.ctc.edu>> on behalf of Court, Megan J via ctcLink-Mobile <ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>>
Date: Monday, November 8, 2021 at 4:51 PM
To: 'ctclink-mobile at lists.ctc.edu' <ctclink-mobile at lists.ctc.edu<mailto:ctclink-mobile at lists.ctc.edu>>
Subject: [ctcLink-Mobile] Issues making payments on mobile devices
CAUTION: This email originated from outside Highline College. Do not click links or open attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Help Desk at x4357 (206-592-4357) or email helpdesk at highline.edu<mailto:helpdesk at highline.edu>.
Greetings ctcLink folks!

Has anyone heard about students not being able to make a payment in HCX using a mobile device?  I'm having issues using a fake student in Chrome, Safari, and through the mobile app on my iPhone.  I submitted a ticket about it but am not sure if this is happening for real students.

Here's an example from Chrome.<https://scedu-my.sharepoint.com/:v:/g/personal/megan_court_seattlecolleges_edu/EdTiha2qvE5OrHcytl5ARiEBIiHvDfM1BoSm7uriaTxv_w?e=1sJiat>


Thank you!

 Megan



Megan Court (she/her/hers)

Student Success Technology Specialist

1500 Harvard Avenue | Seattle,  WA  98122

Office (206) 934-4394

Seattle Colleges District Office<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.seattlecolleges.edu%2F&data=02%7C01%7C%7Cf85841d2b72344c4081108d716d51534%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C637002976741331438&sdata=wqcoTJVjyr2TzAtEHl1Sb%2Fjm1hmctHSA11oLE3qTyFM%3D&reserved=0>


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