[CATO] TimelyCare Accessibility

[Monica Olsson]

Hi Cecilia,

I am not familiar with this product at all so cannot be of any help, unfortunately.




[Title: SBCTC logo - Description: Compass]

Monica M. Olsson (she/her/hers)

Policy Associate – Accessible IT Coordinator

Washington State Board for Community and Technical Colleges

•Email: molsson at sbctc.edu<mailto:molsson at sbctc.edu> • Phone: 360-704-3922



The power of the Web is in its universality.
Access by everyone regardless of disability is an essential aspect.

Tim Berners-Lee, W3C Director and inventor of the World Wide Web

[cid:b3ac817a-2c6e-47fd-9329-56df473bbb82]<https://outlook.office.com/bookwithme/user/321a279c65664c04a18fa34a96e959ab@sbctc.edu?anonymous&ep=signature>                Book time to meet with me<https://outlook.office.com/bookwithme/user/321a279c65664c04a18fa34a96e959ab@sbctc.edu?anonymous&ep=signature>

________________________________
From: CATO <cato-bounces at lists.ctc.edu> on behalf of Cecilia Macias via CATO <cato at lists.ctc.edu>
Sent: Wednesday, March 19, 2025 2:11 PM
To: cato at lists.ctc.edu <cato at lists.ctc.edu>
Cc: Cecilia Macias <cmacias at yvcc.edu>
Subject: [CATO] TimelyCare Accessibility

[Sent from outside SBCTC]

Hi all,

Our student Services department is looking into TimelyCare<https://timelycare.com/>, a web and mobile app service for students to access mental health resources and providers. Do any of your colleges currently offer TimelyCare? Has anyone done testing of their web and mobile app products?

The vendor provided ACRs for their web, iOS and Android products that claim full compliance with WCAG 2.2 AA. The ACRs were completed in January of this year and by a seemingly credible 3rd party. However, their ACRs are covered by an NDA which isn't a great sign, granted all the documentation they provided our IT director was covered by the NDA including cybersecurity, HIPAA, Data sharing, etc.

Any info is greatly appreciated, thanks!


Cecilia Macías (she/her)
Universal Design & Accessibility Coordinator
Yakima Valley College
cmacias at yvcc.edu<mailto:cmacias at yvcc.edu>
509.574.4756
yvcc.edu<http://yvcc.edu>
[Yakima Valley College logo]
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