[Cato] FW: Fw: Considering MailChimp: Accessibility of MailChimp?

[Rovner, Amy]

My continuing email string with MailChimp re: Accessibility…  This latest response is the most detailed and least dismissive of all of them from “Liza.”

Apparently they are too complex a program to put together a VPAT!

Sigh….
Amy

From: MailChimp Legal [mailto:legal at mailchimp.com]
Sent: Monday, December 4, 2017 9:30 AM
To: Rovner, Amy <arovner at shoreline.edu>
Subject: Re: Fw: Considering MailChimp: Accessibility of MailChimp?

Hi Amy,

Thank you for your patience.

Because there are a variety of different ways our users can engage with our system, and noting the different devices and device versions in use, we are unable to outline what features are not accessible--as this all depends on device capability.

That said, we can discuss how we approach web accessibility and remediation efforts on a case-by-case basis. Whenever there is a reported accessibility issue, we engage a team of researchers and developers to work with the reporting individual to understand where the issue is occurring. Once we have identified a fix, we will quickly put it in place and follow-up with the user to ensure it's functioning properly.

Additionally, our mobile app is highly accessible and designed to function with the built-in accessibility tools within iOS and android. In the event we are unable to resolve issues with our web interface with an individual, we will usually direct them to our mobile app to see if the functionality can be achieved there.

Thank you,
Liza
MailChimp Legal Department

On Wed, Nov 29, 2017 at 12:19 PM, Rovner, Amy <arovner at shoreline.edu<mailto:arovner at shoreline.edu>> wrote:

Ok - how about a list of what is not yet accessible?  Ideally with a timeline for anticipated fixes.



Amy


Amy Rovner, MPH RD
eLearning Instructional Designer
Associate Faculty Nutrition
Shoreline Community College
arovner at shoreline.edu<mailto:arovner at shoreline.edu>


eLearning Service Help Center<https://help.shoreline.edu/hc/en-us>
Canvas 24/7 Help via Chat<https://cases.canvaslms.com/apex/liveagentchat>
Canvas 24/7 Phone Help: 1-888-672-2040


________________________________
From: MailChimp Legal <legal at mailchimp.com<mailto:legal at mailchimp.com>>
Sent: Wednesday, November 29, 2017 7:54 AM
To: Rovner, Amy

Subject: Re: Fw: Considering MailChimp: Accessibility of MailChimp?

Hi Amy,

You're welcome.

We are unable to share those results at this time.

Best regards,
Liza
MailChimp Legal Department

On Mon, Nov 27, 2017 at 1:04 PM, Rovner, Amy <arovner at shoreline.edu<mailto:arovner at shoreline.edu>> wrote:

Thank you for your response Liza.  If you do not have a current VPAT, can you share the results from the most recent evaluation by accessibility specialists?  That would be truly helpful.



Thank you in advance,



Amy





Amy Rovner, MPH RD

Instructional Designer

Accessible IT Coordinator

eLearning Services

Shoreline Community College

(206) 546-6937

arovner at shoreline.edu<mailto:arovner at shoreline.edu>



eLearning Service Help Center<https://help.shoreline.edu/hc/en-us>

Canvas 24/7 Help via Chat<https://cases.canvaslms.com/apex/liveagentchat>

Canvas 24/7 Phone Help: 1-888-672-2040

Drop in help with basic computing<http://today.shoreline.edu/business-technology-elearning-center-summer-2017-quarter/business-technology-elearning-center-summer-2017-quarter.htm>







From: MailChimp Legal [mailto:legal at mailchimp.com<mailto:legal at mailchimp.com>]
Sent: Wednesday, November 8, 2017 3:47 AM
To: Rovner, Amy <arovner at shoreline.edu<mailto:arovner at shoreline.edu>>
Subject: Re: Fw: Considering MailChimp: Accessibility of MailChimp?



Hello Amy,



Thank you for your interest in using MailChimp.



We do our best to ensure MailChimp is accessible to all users. In addition to having our site periodically evaluated by accessibility specialists, we also work with differently abled users' to test their devices with our system to identify or troubleshoot potential accessibility issues and do our best to flag accessibility issues during our QA process before releases.



Because MailChimp's application is updated so regularly, we can't guarantee that it will always function as expected for every user at any given time. That said, we don't have a VPAT.



Please let us know if you have any additional questions.



Best regards,

Liza

MailChimp Legal Department









Name: Amy Rovner
Username:
Email: arovner at shoreline.edu<mailto:arovner at shoreline.edu>
Account level: N/A
Support Topic: prospective

IP Address: 134.39.67.3<http://134.39.67.3>
Browser/OS:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

Message
Hello,

I'm at a Washington State meeting for Community and Technical Colleges and MailChimp came up as a potential tool to use to help with Marketing efforts. We are required by Federal and now State Policies to only purchase and use accessible IT on our 34 campuses.

We would like to know about the accessibility of your product and need to have a VPAT (Voluntary Product Accessibility Template) on to review and have on file. Do you have such resources and could you please send them to me?

Thank you in advance,
Amy

Amy Rovner
Accessible IT Coordinator
Shoreline Community College




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