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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">My continuing email string with MailChimp re: Accessibility… This latest response is the most detailed and least dismissive of all of them from “Liza.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Apparently they are too complex a program to put together a VPAT!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sigh….<br>
Amy<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> MailChimp Legal [mailto:legal@mailchimp.com]
<br>
<b>Sent:</b> Monday, December 4, 2017 9:30 AM<br>
<b>To:</b> Rovner, Amy <arovner@shoreline.edu><br>
<b>Subject:</b> Re: Fw: Considering MailChimp: Accessibility of MailChimp?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi Amy,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thank you for your patience.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Because there are a variety of different ways our users can engage with our system, and noting the different devices and device versions in use, we are unable to outline what features are not accessible--as
this all depends on device capability.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">That said, we can discuss how we approach web accessibility and remediation efforts on a case-by-case basis. Whenever there is a reported accessibility issue, we engage a team of researchers and developers
to work with the reporting individual to understand where the issue is occurring. Once we have identified a fix, we will quickly put it in place and follow-up with the user to ensure it's functioning properly.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Additionally, our mobile app is highly accessible and designed to function with the built-in accessibility tools within iOS and android. In the event we are unable to resolve issues with our web interface with
an individual, we will usually direct them to our mobile app to see if the functionality can be achieved there. </span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Thank you,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Liza<br>
MailChimp Legal Department</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Nov 29, 2017 at 12:19 PM, Rovner, Amy <<a href="mailto:arovner@shoreline.edu" target="_blank">arovner@shoreline.edu</a>> wrote:<o:p></o:p></p>
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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Ok - how about a list of what is not yet accessible? Ideally with a timeline for anticipated fixes.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Amy<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Amy Rovner, MPH RD<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">eLearning Instructional Designer<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Associate Faculty Nutrition<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Shoreline Community College<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="mailto:arovner@shoreline.edu" target="_blank">arovner@shoreline.edu</a><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="https://help.shoreline.edu/hc/en-us" target="_blank" id="m_5665163466621903553LPNoLP">eLearning Service Help Center</a><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Canvas
<a href="https://cases.canvaslms.com/apex/liveagentchat" target="_blank" id="m_5665163466621903553LPNoLP">
24/7 Help via Chat</a><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Canvas 24/7 Phone Help: 1-888-672-2040<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> MailChimp Legal <<a href="mailto:legal@mailchimp.com" target="_blank">legal@mailchimp.com</a>><br>
<b>Sent:</b> Wednesday, November 29, 2017 7:54 AM<br>
<b>To:</b> Rovner, Amy<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><br>
<b>Subject:</b> Re: Fw: Considering MailChimp: Accessibility of MailChimp?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Hi Amy,
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">You're welcome.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We are unable to share those results at this time.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Best regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Liza<br>
MailChimp Legal Department<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">On Mon, Nov 27, 2017 at 1:04 PM, Rovner, Amy <<a href="mailto:arovner@shoreline.edu" target="_blank">arovner@shoreline.edu</a>> wrote:<o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you for your response Liza. If you do not have a current VPAT, can you share the results from the most recent evaluation by accessibility
specialists? That would be truly helpful.</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you in advance,</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Amy</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Amy Rovner, MPH RD</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Instructional Designer</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Accessible IT Coordinator</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">eLearning Services</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Shoreline Community College</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(206) 546-6937</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:arovner@shoreline.edu" target="_blank">arovner@shoreline.edu</a></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://help.shoreline.edu/hc/en-us" target="_blank"><span style="color:#0563C1">eLearning Service Help Center</span></a></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Canvas
<a href="https://cases.canvaslms.com/apex/liveagentchat" target="_blank"><span style="color:#0563C1">24/7 Help via Chat</span></a></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Canvas 24/7 Phone Help: 1-888-672-2040</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://today.shoreline.edu/business-technology-elearning-center-summer-2017-quarter/business-technology-elearning-center-summer-2017-quarter.htm" target="_blank"><span style="color:#0563C1">Drop
in help with basic computing</span></a></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="m5665163466621903553xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> MailChimp Legal [mailto:<a href="mailto:legal@mailchimp.com" target="_blank">legal@mailchimp.com</a>]
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<b>Sent:</b> Wednesday, November 8, 2017 3:47 AM<br>
<b>To:</b> Rovner, Amy <<a href="mailto:arovner@shoreline.edu" target="_blank">arovner@shoreline.edu</a>><br>
<b>Subject:</b> Re: Fw: Considering MailChimp: Accessibility of MailChimp?</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Hello Amy,<o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Thank you for your interest in using MailChimp.<o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">We do our best to ensure MailChimp is accessible to all users. In addition to having our site periodically evaluated by accessibility specialists, we also work
with differently abled users' to test their devices with our system to identify or troubleshoot potential accessibility issues and do our best to flag accessibility issues during our QA process before releases.<o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="m5665163466621903553xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Because MailChimp's application is updated so regularly, we can't guarantee that it will always function as expected for every user at any given time. That
said, we don't have a VPAT.<o:p></o:p></span></p>
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Name: Amy Rovner<br>
Username: <br>
Email: <a href="mailto:arovner@shoreline.edu" target="_blank">arovner@shoreline.edu</a><br>
Account level: N/A<br>
Support Topic: prospective<br>
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IP Address: <a href="http://134.39.67.3" target="_blank">134.39.67.3</a><br>
Browser/OS:<br>
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36<br>
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Message<br>
Hello, <br>
<br>
I'm at a Washington State meeting for Community and Technical Colleges and MailChimp came up as a potential tool to use to help with Marketing efforts. We are required by Federal and now State Policies to only purchase and use accessible IT on our 34 campuses.
<br>
<br>
We would like to know about the accessibility of your product and need to have a VPAT (Voluntary Product Accessibility Template) on to review and have on file. Do you have such resources and could you please send them to me?
<br>
<br>
Thank you in advance, <br>
Amy <br>
<br>
Amy Rovner <br>
Accessible IT Coordinator <br>
Shoreline Community College <o:p></o:p></span></p>
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