[Wactclc-primo] [EXTERNAL] - Re: [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo
Elena Bianco
Elena.Bianco at skagit.edu
Tue Jan 2 11:34:52 PST 2024
Thanks, Abby!!
Elena
Elena Bianco
Systems & Technical Services Librarian
Skagit Valley College Library
2405 E. College Way
Mount Vernon, WA 98273
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of Abby Koehler <AKoehler at whatcom.edu>
Sent: Tuesday, January 2, 2024 11:32 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo
Just got this from a help ticket I sent in:
Hi from Credo, and I apologize for your inconvenience! We are experiencing a temporary issue with the redirect of the legacy format links, such as those used in Discovery Services. We hope to have this resolved very shortly, as our technical team is treating it as an urgent priority. I apologize for the inconvenience! If you have any questions or concerns, please let me know.
Sincerely,
Joanna Bartell
Customer Support Specialist
Infobase Holdings, Inc
Pronouns: She/Her
+1 (617) 500-1879
+1 (855) 500-0165 (toll-free)
+44 1483 802448 (UK)
abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Elena Bianco
Sent: Tuesday, January 2, 2024 11:21 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Thanks, Amy! Hopefully they fix it fast!
Elena
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Tuesday, January 2, 2024 11:09 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo
Elena,
Thanks for the feedback and confirmation. I will submit a case and update you when I hear anything back.
Amy Herman, Library Faculty
Olympic College
Bremerton, WA
aherman at olympic.edu<mailto:aherman at olympic.edu>
Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources!
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Tuesday, January 2, 2024 10:26 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL] - Re: [Wactclc-primo] [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo
CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!
No problems getting to Credo directly - it's only from Primo. Submit a case?
Elena Bianco
Systems & Technical Services Librarian
Skagit Valley College Library
2405 E. College Way
Mount Vernon, WA 98273
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Tuesday, January 2, 2024 10:22 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo
Hi Amy:
I'm getting the same error message - it looks like it is about to connect and then we get that error.
Elena Bianco
Systems & Technical Services Librarian
Skagit Valley College Library
2405 E. College Way
Mount Vernon, WA 98273
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>>
Sent: Tuesday, January 2, 2024 10:15 AM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL*]-[Wactclc-primo] Credo reference errors from Primo
Is anyone else seeing an error message when trying to access Credo Reference content from Primo? From both Chrome and Edge, both on and off campus, we get an error message that says, “Application error: a client-side exception has occurred (see browser console for more information).” We can access the content directly in Credo just fine, and there has been no recent update to the ezproxy stanza. One example is: https://sbctc-olympic.primo.exlibrisgroup.com/permalink/01STATEWA_OLYMPIC/t49f2/alma991299148102816.
>From Googling the error it originally sounded like a browser cache issue but clearing the cache didn’t solve the problem.
Thanks,
Amy Herman, Library Faculty
Olympic College
Bremerton, WA
aherman at olympic.edu<mailto:aherman at olympic.edu>
Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources!
This email is not from a Skagit Valley College email address. As such, the SVC IT Department cannot ensure its safety. Please use proper judgement and caution when opening attachments, clicking on links, or responding to this email..
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20240102/5f141c4c/attachment.htm>
More information about the Wactclc-primo
mailing list