[Wactclc-primo] [EXTERNAL] - Re: [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo

[Abby Koehler]

Just got this from a help ticket I sent in:
Hi from Credo, and I apologize for your inconvenience! We are experiencing a temporary issue with the redirect of the legacy format links, such as those used in Discovery Services. We hope to have this resolved very shortly, as our technical team is treating it as an urgent priority. I apologize for the inconvenience! If you have any questions or concerns, please let me know.

Sincerely,

Joanna Bartell
Customer Support Specialist
Infobase Holdings, Inc
Pronouns: She/Her
+1 (617) 500-1879
+1 (855) 500-0165 (toll-free)
+44 1483 802448 (UK)

abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Elena Bianco
Sent: Tuesday, January 2, 2024 11:21 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo


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Thanks, Amy! Hopefully they fix it fast!

Elena

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Tuesday, January 2, 2024 11:09 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo

Elena,

Thanks for the feedback and confirmation.  I will submit a case and update you when I hear anything back.


Amy Herman, Library Faculty

Olympic College

Bremerton, WA

aherman at olympic.edu<mailto:aherman at olympic.edu>



Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources!



________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Tuesday, January 2, 2024 10:26 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL] - Re: [Wactclc-primo] [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo

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No problems getting to Credo directly - it's only from Primo. Submit a case?


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273





________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Tuesday, January 2, 2024 10:22 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo

Hi Amy:

I'm getting the same error message - it looks like it is about to connect and then we get that error.


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273





________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>>
Sent: Tuesday, January 2, 2024 10:15 AM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL*]-[Wactclc-primo] Credo reference errors from Primo


Is anyone else seeing an error message when trying to access Credo Reference content from Primo?  From both Chrome and Edge, both on and off campus, we get an error message that says, "Application error: a client-side exception has occurred (see browser console for more information)." We can access the content directly in Credo just fine, and there has been no recent update to the ezproxy stanza.  One example is: https://sbctc-olympic.primo.exlibrisgroup.com/permalink/01STATEWA_OLYMPIC/t49f2/alma991299148102816.



>From Googling the error it originally sounded like a browser cache issue but clearing the cache didn't solve the problem.



Thanks,



Amy Herman, Library Faculty

Olympic College

Bremerton, WA

aherman at olympic.edu<mailto:aherman at olympic.edu>



Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources!



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