[Wactclc-primo] [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo

[Elena Bianco]

No problems getting to Credo directly - it's only from Primo. Submit a case?


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273



________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of Elena Bianco <Elena.Bianco at skagit.edu>
Sent: Tuesday, January 2, 2024 10:22 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-primo] [SPAM] Re: [EXTERNAL*]- Credo reference errors from Primo

Hi Amy:

I'm getting the same error message - it looks like it is about to connect and then we get that error.


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273



________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of Herman, Amy <aherman at olympic.edu>
Sent: Tuesday, January 2, 2024 10:15 AM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu>
Subject: [EXTERNAL*]-[Wactclc-primo] Credo reference errors from Primo


Is anyone else seeing an error message when trying to access Credo Reference content from Primo?  From both Chrome and Edge, both on and off campus, we get an error message that says, “Application error: a client-side exception has occurred (see browser console for more information).” We can access the content directly in Credo just fine, and there has been no recent update to the ezproxy stanza.  One example is: https://sbctc-olympic.primo.exlibrisgroup.com/permalink/01STATEWA_OLYMPIC/t49f2/alma991299148102816.



>From Googling the error it originally sounded like a browser cache issue but clearing the cache didn’t solve the problem.



Thanks,



Amy Herman, Library Faculty

Olympic College

Bremerton, WA

aherman at olympic.edu<mailto:aherman at olympic.edu>



Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources!



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