[Wactclc-primo] Advanced searches failing in Seattle's Primos

[Hill, Carleigh]

Hi everyone,

It was an issue with the language selection in the Advanced Search Configuration. It has been restored to 'ANY' and is working as expected.

Yay! Easy fix. No idea how all three views got strangely ordered languages, but better to be functioning than investigating.

Carleigh


Carleigh E. Hill (she/her)

Services Manager

WACTCLC

www.wactclc.org<http://www.wactclc.org>

Book a meeting with me<https://calendly.com/librarianchill/meet>

509-795-0140 (text & voice)

________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of Thomas, Kirsti <Kirsti.Thomas at seattlecolleges.edu>
Sent: Tuesday, February 27, 2024 12:10 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-primo] [SPAM] Advanced searches failing in Seattle's Primos


Hi folks!



One of the librarians at North Seattle noticed yesterday afternoon that all Advanced searches were failing for her in Primo.



Any Advanced Search returned “No results” but a Basic Search using the same terms returned results.



Our examples:

  *   Author: Brene Brown
  *   Title: Chip War
  *   Anything: Race AND Education



We’ve confirmed that this is happening in all 3 of our Primos.



In the course of opening a high priority ticket with Ex Libris, I searched 3 other WACTCLC Primos to see if the problem was more widespread.



Highline, Spokane, and Lower Columbia—You’ll be happy to know that Advanced Search is working in your Primos!



Anyone else may want to check Advanced Search in their Primo.  If you run into the same problem, you can mention our case (07062778) in your ticket.



It will be ok!



Kirsti S. Thomas (Hear my first name<namedrop.io/kirstithomas>)

Library Technical Services Manager & Systems Librarian

Seattle Colleges

kirsti.thomas at seattlecolleges.edu




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