[Wactclc-primo] Troubleshooting Online Access

[Abby Koehler]

Hi Kim!
This is a message coming from your EZproxy server. Do you have access to that?
abby


abby koehler

she/her/hers

Systems Librarian

Whatcom Community College

360.383.3287

________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of Kim Hull <khull at yvcc.edu>
Sent: Wednesday, October 11, 2023 3:00 PM
To: wactclc-primo at lists.ctc.edu <wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-primo] Troubleshooting Online Access


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Greetings!

Has anyone had the pop-up below present while trying to access an online article via View Full Text? I’m not sure where to begin troubleshooting. It’s happening with several Open Access and some of our subscriptions. I’m a bit new to working with Primo, so any help would be appreciated. Thank you so much, in advance.



Kim Hull

Yakima Valley College



Oops! It looks like you have attempted to view a page that has not been configured for access. If you are a library patron...Please contact your library and provide the name of the resource you were trying to access and the Host line below so the library can work with you to correct this error.

Host http://www.bloomberg.com/

If you are an EZproxy administrator...To allow http://www.bloomberg.com/ to be used in a starting point URL<https://help.oclc.org/Library_Management/EZproxy/EZproxy_configuration/Starting_point_URLs_and_config_txt>, you need to either:

  1.  Contact Support<https://www.oclc.org/en/contacts/support.html> to have this host added.
  2.  If you are still testing and in implementation, send an email to your implementation lead to have this host added.

For more information, please also see Starting Point URLs & config.txt<https://help.oclc.org/Library_Management/EZproxy/EZproxy_configuration/Starting_point_URLs_and_config_txt>.If you would like to customize the text or update this page, please Contact Support<https://www.oclc.org/en/contacts/support.html>. For additional details about this page, please also see the information on our default web page<https://help.oclc.org/Library_Management/EZproxy/Manage_EZproxy/Default_web_pages>




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