[Wactclc-alma] patron notification for auto-renewal?

[Thomas, Kirsti]

Patron notification upon autorenewal is NOT a thing.

We're currently using autorenewal for our IT equipment & no notices go out when autorenewal successfully extends the due date.

Patrons only get a notice when autorenewal "fails" (i.e. the due date isn't extended) and they need to bring the item back.

It will be ok!

Kirsti S. Thomas
Library Technical Services Manager & Systems Librarian
Seattle Colleges
kirsti.thomas at seattlecolleges.edu



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Herman, Amy
Sent: Monday, January 30, 2023 13:28
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] patron notification for auto-renewal?

I turned on auto renewals last week and it is functioning properly.  However, patrons do not receive a notice when an item has auto-renewed.  At first I thought I had missed a step (I  have the "Send Courtesy Notices and Handle Loan Renewals Job" activated, and auto renewals set to two days before due date).  But when I was looking at EL documentation it seems to say that a patron EITHER gets a courtesy notice if a loan is due in two days and can't be auto-renewed OR the loan is automatically renewed if it is eligible to be renewed within two days of the original due date.  Which makes it sound like if the loan is auto-renewed, the patron does NOT get a notice:

Guidelines for Courtesy Notice and/or Auto Renewal:
1. If automatic loan renewal can occur, performs automatic renewal
OR just sends courtesy notice based on Auto Loan Renewal Rules settings
2. If automatic loan renewal cannot occur, sends a courtesy notice
3. If automatic loan renewal is prevented by patron or item block, sends a courtesy notice

Then I saw that this is an enhancement request (from 7 years ago!) that sounds like it hasn't actually been implemented yet (if you read the comments): https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/12846096-fulfillment-automatic-renewal-notices-email-let<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fideas.exlibrisgroup.com%2Fforums%2F308173-alma%2Fsuggestions%2F12846096-fulfillment-automatic-renewal-notices-email-let&data=05%7C01%7C%7C9ec6f462dfee4dab8ccb08db0308ef95%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638107109159181361%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=5T%2B8Gmjo4JgYRgXjGcFPOw7fJf3dwpw2ScF7RdcLafI%3D&reserved=0>

Can anyone confirm that patron notification upon auto-renewal is NOT a thing?

Thanks!

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

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