[Wactclc-alma] User Authentication & My Library Account

Fri Oct 21 14:51:43 PDT 2022

Tracy,

How recently did you folks switch to ctcLink?  Like, was it months ago and students are only now having problems logging in to Primo?  Or did you go live recently and students started having problems as soon as you were live on ctcLink?

Also, do you know if you use Single Sign On (SSO), LDAP, or something else for authentication?

You may be able to find out by going into Alma config > Discovery > Authentication > User Authentication

Also check Alma Config > General > External Systems > Integration Profiles. What do you see there?

One of the problems we ran into after going live on ctcLink was that IT renamed the fields the SSIDs and EMPLIDs were stored in in Active Directory. Alma was looking for ID numbers to be a field called employeenumber, but IT had put them in a field called employeeid.

It will be ok!

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Jennifer Rohan
Sent: Friday, October 21, 2022 13:04
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

This is a complete guess since I don't know how your authentication is set up, but do you perhaps have a Student ADFS (active directory) certificate that has expired?

You could check your Integration profile to see if it has expired and replace it with a new one (I had to do this recently with the help of our IT Dept. which is why it is fresh in my mind)

  *   path to check Integration Profile: Alma > Configuration > General > External Systems - Integration Profiles
  *   More info: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/090Integrations_with_External_Systems/060Authentication/020SAML-Based_Single_Sign-On_Sign-Off#Alma_Metadata_file_version<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FAlma%2FProduct_Documentation%2F010Alma_Online_Help_(English)%2F090Integrations_with_External_Systems%2F060Authentication%2F020SAML-Based_Single_Sign-On_Sign-Off%23Alma_Metadata_file_version&data=05%7C01%7C%7Ca74729331af642c3803d08dab39f8561%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638019794983217961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SEH4li37ONJFuO%2FayK8wlQbn38s66Jaxil7wcj7DAds%3D&reserved=0>

Jennifer Rohan
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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Friday, October 21, 2022 12:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] User Authentication & My Library Account

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Hello,

I hope everyone is well. It has come to my attention that students aren't able to log in to "my Library account". I am not sure if this has anything to do with the switch to ctcLink or not. Staff are still able to login using their network credentials. Any ideas as to what may be going on?

Best Regards,
Traci

[cid:image002.jpg at 01D8E55C.A2897920]<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7C%7Ca74729331af642c3803d08dab39f8561%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638019794983217961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3Wlm8ReEJ2hw%2BdLyZAc6WB1Qji7%2FIOq%2BrKEpl4OrMUo%3D&reserved=0>Traci Taylor, MLS
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