[Wactclc-alma] User Authentication & My Library Account

[Jennifer Rohan]

This is a complete guess since I don't know how your authentication is set up, but do you perhaps have a Student ADFS (active directory) certificate that has expired?

You could check your Integration profile to see if it has expired and replace it with a new one (I had to do this recently with the help of our IT Dept. which is why it is fresh in my mind)

  *   path to check Integration Profile: Alma > Configuration > General > External Systems - Integration Profiles
  *   More info: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/090Integrations_with_External_Systems/060Authentication/020SAML-Based_Single_Sign-On_Sign-Off#Alma_Metadata_file_version<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FAlma%2FProduct_Documentation%2F010Alma_Online_Help_(English)%2F090Integrations_with_External_Systems%2F060Authentication%2F020SAML-Based_Single_Sign-On_Sign-Off%23Alma_Metadata_file_version&data=05%7C01%7Cjrohan%40greenriver.edu%7Cea23e20bea6644ff126108daad5daa14%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C638012915060463630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=emHrw4CBPqwTmh4986omPE7LcWqLm9QiOMKNRn%2B%2B2uw%3D&reserved=0>

Jennifer Rohan
Faculty Librarian
Holman Library<https://www.greenriver.edu/campus/campus-resources/holman-library/>, Green River College
253-931-6487
Chat with a Librarian 24/7<https://libguides.greenriver.edu/website/ask-a-librarian>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Traci Taylor
Sent: Friday, October 21, 2022 12:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] User Authentication & My Library Account


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Hello,

I hope everyone is well. It has come to my attention that students aren't able to log in to "my Library account". I am not sure if this has anything to do with the switch to ctcLink or not. Staff are still able to login using their network credentials. Any ideas as to what may be going on?

Best Regards,
Traci


[cid:image002.jpg at 01D8E54D.A49FD3D0]<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Cjrohan%40greenriver.edu%7C62137b27616341b8f5c608dab39dc560%7Cfa40663e972749789bce776cf824bca5%7C0%7C1%7C638019787535019166%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xMAX3%2BQh6SWKOO97UtDzjl%2FcDQhn%2BVlK0b%2Bzu3zeok0%3D&reserved=0>Traci Taylor, MLS
Lead Librarian
Bellingham Technical College<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Cjrohan%40greenriver.edu%7C62137b27616341b8f5c608dab39dc560%7Cfa40663e972749789bce776cf824bca5%7C0%7C1%7C638019787535019166%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6%2FibcxZeQTd7Es%2BikLt0jSDiDB4RhgGoqhWKVY%2B9QN0%3D&reserved=0>
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