[Wactclc-alma] Issue with the Proquest/Ex Libris support portal - can't read comments?

[Abby Koehler]

That's weird. When I log in I don't see my name as User in My Cases, I see my name as a Contact in a later field (and the drop down shows Edit, but there's nothing much to Edit). I can select the case number and see the history, comments, the whole shebang:

[cid:340de97f-431c-4119-90ae-3f907aad1321]

Firefox.


abby koehler

she/her/hers

Systems Librarian

Whatcom Community College

360.383.3287

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Daniel Moore <daniel.moore at edmonds.edu>
Sent: Tuesday, May 10, 2022 4:53 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Issue with the Proquest/Ex Libris support portal - can't read comments?


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PS - Did want to mention, when I ADD a new comment, I get an email receipt for it, so it's definitely getting added to the ticket. It's just odd that I can't seem to expand any of them.

On Tue, May 10, 2022 at 4:52 PM Daniel Moore <daniel.moore at edmonds.edu<mailto:daniel.moore at edmonds.edu>> wrote:
Hey all,

Since the new support.proquest.com<http://support.proquest.com> site went live, I've been adding a few tickets here and there, but I've got one now and have found that I can't go back and read what's been posted already. Example:

[image.png]

The dropdowns next to the comment blocks don't have anything, and clicking on the comments themselves doesn't load it... clicking my name just goes to my public Proquest support user profile... so... anyone see this yet? Is it just a Chrome thing maybe?

-Dan
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