[Wactclc-alma] EBSCO Database Access via Primo - CDI issue?

[Ryer Banta]

Hi Traci,

I don't have the solution, but it looks like the 404 is coming from your EzProxy server. Your off campus testing may be giving a false positive for users that have already been logged in, or for some other reason are skipping over the proxy server.

I just checked some databases from your AZ List, and getting EzProxy errors on them too.

Good luck!

Ryer Banta
Information Literacy and Technology Librarian
Pronouns: he/him/his
Centralia College
360-623-8121
Ryer.Banta at centralia.edu<https://mail.centralia.edu/owa/redir.aspx?C=fNEFFUiOcJn8XZD_VNaqVEixJx9QWtNlXDDsY0izFrXf1xAoVYvYCA..&URL=mailto%3aRyer.Banta%40centralia.edu>
Schedule an Appointment<https://centralia.libcal.com/appointments/ryer>
________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Traci Taylor <ttaylor at btc.edu>
Sent: Monday, June 13, 2022 12:56 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] EBSCO Database Access via Primo - CDI issue?


Hello Everyone,



We are getting a 404 error when trying to access articles from our EBSCO databases in Primo on campus. We are able to access the articles via Primo remotely and directly in EBSCO databases. Here is an example with permalink:



[cid:image002.jpg at 01D87F25.03242E90]



https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/cdi_crossref_primary_10_1002_jclp_22044



I have submitted a CDI support ticket. The case number is (06409578).



Thanks,

Traci



[cid:image006.jpg at 01D87F25.03242E90]<https://www.btc.edu/>Traci Taylor, MLS

Lead Librarian

Library

Bellingham Technical College<http://www.btc.edu/>

3028 Lindbergh Ave. | Bellingham, WA 98225

Call: 360.752.8488 | Office: CC 327

Connectedness • Professionalism • Integrity






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