[Wactclc-alma] [External] Managing holds / request queue in Alma

[Guidry, Wade]

Regarding queue order, you can't re-order the entire request queue, but you can force a specific request to the top of the queue.

Click the number displayed for "Place in Queue" on the request, and then select "Activate" for the request you want to bump to the top (Harvard's doc on this is better than the exlibris doc: Requests - Library Technology Services: Staff Documentation Center - Harvard Wiki<https://wiki.harvard.edu/confluence/display/LibraryStaffDoc/Requests#Requests-ChangethePriorityonaRequest>)

The only way to pause or suspend a request would be to bump up other requests when that specific request made it to the top of the queue. So, no, requests can't be paused in any useful way.

Regarding the question about the date on the letter... it's a little tricky. The expiration date for the hold isn't set until the item is scanned in to the hold shelf. So, when the pick slip is printed, the expiration date for the hold isn't actually known yet. But assuming the items are scanned into the hold shelf right after the item is pulled, then the expiration date for the hold will be some set number of days (like 7) after the date on the print slip.


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Derylak, Deborah
Sent: Wednesday, September 29, 2021 1:08 PM
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Subject: Re: [Wactclc-alma] [External] Managing holds / request queue in Alma

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I'll add another question to Colleen's:  Is there a way to suspend a hold, or activate a hold at a later date?

Thanks, colleagues!  (And thanks Colleen, for starting this thread!)

peace,
Deb


Deb Derylak, MLIS (she/her/hers)
Learning Resource Center Coordinator


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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of McGaughey, Colleen
Sent: Wednesday, September 29, 2021 12:37 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [External][Wactclc-alma] Managing holds / request queue in Alma

Hi,

We have been trying to figure out how to manage the holds/request queue in ALMA. I have read a lot on the Exlibris Support page, but I can not find the information we're looking for.

Is it possible to change a patron's position in the queue?

Is there a way to print the expiry date of the hold on the hold slip?

Thank you for taking the time to answer my questions.

Best,
Colleen McGaughey
Clover Park Technical College


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