[Wactclc-alma] Primo CDI Access Issue

[Heather Jean Uhl]

Curious and curiouser.

So, I updated the GIC:College electronic collection as Hannah advised,
but I'm still only seeing the "View record in Gale (Subscribers only)"
access link in the "View It" section.
As I recall, activations are pretty immediate to update.  Should I wait
another 48 hours just in case?

Thanks again for everyone's help!

Heather Jean Uhl, Faculty Librarian (pronouns: she / her)
Library Department Chair 2021-2022
Acquisitions/Cataloging & Circulation Department Supervisor
Everett Community College - Library Media Center
huhl at everettcc.edu | (425)388-9139


On Mon, Nov 15, 2021 at 2:43 PM Heather Jean Uhl <huhl at everettcc.edu> wrote:

> Hello, everyone.
>
> Thanks so much for your swift responses and collective eResource wisdom!
> It's much appreciated!  (Thanks, Wade, Lesley, Kirsti, and Hannah!)
> I was able to fix the access problem by editing the Gale profile in Alma
> Admin's "Custom Linking for Central Index databases" as Wade suggested.
> But I didn't like the access link name, so I disabled "Full Text available
> in CDI" on the collection level as Hannah suggested.
> I'm waiting for that to update in our Primo instance as it's still
> displaying a single "View record in Gale (Subscribers only)" access link.
> Fingers crossed!
>
> Every time I do any work on activations I feel like I have no idea what
> I'm doing.... >_<  But at the same time, I always learn something new from
> you excellent folks!
> It's good to know about the CDI analysis tool and the admin CDI
> configuration possibility.
>
> Heather Jean Uhl, Faculty Librarian (pronouns: she / her)
> Library Department Chair 2021-2022
> Acquisitions/Cataloging & Circulation Department Supervisor
> Everett Community College - Library Media Center
> huhl at everettcc.edu | (425)388-9139
>
>
> On Mon, Nov 15, 2021 at 2:33 PM Guidry, Wade <WadeG at bigbend.edu> wrote:
>
>> Actually, here’s a fix for the direct linking for the Gale College in
>> Context collection that could be implemented immediately.
>>
>> Hannah and Kirsti, since you both have a good understanding of what’s
>> going on, it might be something for you guys to try first.
>>
>> In:      Alma Admin / Discovery / Custom Linking for Central Index
>> databases
>>
>> Update “gale_linking” as follows:
>>
>> http://link.galegroup.com/apps/doc/{{control/sourcerecordid}}*/GPS*
>> ?sid=primo&u=your_loc_id_here
>>
>> What this will do is replace the “CIC” code for College in Context with
>> the newer “GPS” code.
>>
>> I know this will work for the College in Context collection.
>>
>> What I’m not 100% sure about is whether the GPS code, which would now be
>> applied to any direct link for Gale in the CDI, would work for all links.
>>
>> My educated guess is that it will, as the newer “GPS” appears to be a
>> superset of everything you have access to in Gale. And, if you generate a
>> permalink in the Gale interface these days, the database code included in
>> the link seems always to be “GPS”, regardless of the collection.
>>
>>
>>
>> Wade Guidry
>> Library Consortium Services Manager, WACTCLC
>> mailto:wadeg at bigbend.edu <wadeg at bigbend.edu>
>> (509) 760-4474
>> http://www.wactclc.org/
>>
>> From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of
>> Hannah Micona
>> Sent: Monday, November 15, 2021 1:25 PM
>> To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
>> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>>
>> CAUTION: Originated outside our network. Do not click links or open
>> attachments unless you validate the sender.
>>
>> Heather and Kirsti,
>>
>> This is a problem specifically with the links in the CDI records for
>> articles available in Gale in Context: College; a large number of them (all
>> of them?) don't link correctly. You'll notice that you only have the one
>> link to the article ("View record in Gale"), that's because Gale in
>> Context: College is a link in record collection (as far as I know the only
>> Gale collection that is link in record; at least, all the rest of ours are
>> linkresolver collections), and that means it hides all of the linkresolver
>> links that DO work and only allows you to see the (broken) link that's in
>> the GIC:C record. We "solved" this by checking Yes for the "Do not show as
>> Full Text available in CDI even if active in Alma" option for the
>> collection; this hides the CDI records that come from GIC:C and allows
>> records from linkresolver collections - and the linkresolver links - to be
>> presented. You'll still get a link for GIC:C that should work, as well as
>> all the other ones you're paying for; it will just be a linkresolver link
>> rather than the link from the record. The downside to this is that you
>> won't have citations to articles that are ONLY available in GIC:C, but we
>> figured that was better than having citations with no access to any of them.
>>
>> Our record for this citation looks like this:
>> https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_gale_infotracacademiconefile_A19732214
>>
>> ExLibris is perfectly aware of this; I submitted a case about it back in
>> April. Maybe if more libraries open cases they'll bother to fix it?
>>
>> Anyway, if you deactivate the CDI records for GIC:C it should solve the
>> problem - and allow you to access the rest of your databases that have that
>> article, as well.
>>
>> Hannah Micona
>> Cataloger, Holman Library
>> Green River College
>> ________________________________________
>> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
>> <wactclc-alma-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <
>> mailto:WadeG at bigbend.edu <WadeG at bigbend.edu>>
>> Sent: Monday, November 15, 2021 12:08 PM
>> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
>> <wactclc-alma at lists.ctc.edu>>
>> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>>
>> CAUTION: This email originated from outside of Green River College.
>> Please do not click any links or open attachments unless you know the
>> sender and know the information is safe. Even if you know the sender, if
>> the request or information seems unusual please check with the sender first
>> before clicking a link or opening the attachment. If you are unsure,
>> contact the IT Help Desk at x2222 or email
>> mailto:ithelpdesk at greenriver.edu <ithelpdesk at greenriver.edu>.
>>
>> Please do not give out or enter your Green River email, network login,
>> password information on non-Green River websites.
>> If the issue is with the citation metadata, and not the Alma
>> configuration, then the best thing you can do is one a salesforce ticket,
>> with the permalink to the citation, and ezproxy credentials so that
>> ExLibris can fully test the link
>>
>>
>>
>> Wade Guidry
>> Library Consortium Services Manager, WACTCLC
>> mailto:wadeg at bigbend.edu <wadeg at bigbend.edu>
>> (509) 760-4474
>>
>> https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736167508%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=mz9NGNG5vTAIvyt82nMq1l9qbLwngEZrMgUU3c0oocs%3D&reserved=0
>>
>> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
>> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Thomas, Kirsti
>> Sent: Monday, November 15, 2021 11:53 AM
>> To: 'WACTCLC Alma Discussion' <mailto:wactclc-alma at lists.ctc.edu
>> <wactclc-alma at lists.ctc.edu>>
>> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>>
>> CAUTION: Originated outside our network. Do not click links or open
>> attachments unless you validate the sender.
>>
>> Wade-- We’ve got the exact same problem with this exact same citation in
>> Seattle Central’s Primo. When I try to connect to the citation from North
>> Seattle’s or South Seattle’s Primo, the link gets redirected through the
>> proxy servers, as expected.  As soon as I authenticate, I get the message:
>>
>> Technical Difficulties
>> We encountered a problem in processing your request. We apologize for the
>> inconvenience. Please try again in a few seconds.
>>
>>
>> When I try to connect to the citation from Seattle Central’s Primo, I get
>> taken to the Gale Power Search page which asks me to log in (which, of
>> course, I can’t).
>>
>> I assume I need to file a case with both Gale and Ex Libris, yes?
>>
>>
>> Heather-- I’ve seen some discussion on the Alma-L list in the past month
>> and in a recent ELUNA Learns webinar saying that the citation metadata that
>> Gale sends to Ex Libris for inclusion in the Central Data Index is
>> extremely messed up and causing all kinds of problems with article linking.
>>
>> To the best of my knowledge, the only thing libraries can do with CDI
>> citations is to either turn them on for specific electronic collections, or
>> turn them off for specific electronic collections.  Fixing bad citation
>> records requires filing a case with Ex Libris (which we should do because
>> if the citation is bad for us, it’s bad for the other 2000 libraries that
>> use Alma/Primo).
>>
>> When we went live on Alma/Primo back in 2017, I remember that the Primo
>> Central Index citations for the Gale products were so consistently giving
>> us bad links that we ended up deactivating all the Gale products in PCI.
>> I’m about ready to suggest to my colleagues here that we deactivate the CDI
>> settings for our Gale electronic collections.
>>
>> Also, when we had this exact problem with a Gale CDI citation a few weeks
>> ago, Wade was really helpful with troubleshooting. What I learned at the
>> time was:
>>
>> 1. CDI citations have 2 types of URLs:
>> a. Direct link
>> b. OpenURL link
>> 2.
>> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FContent_Corner%2FCentral_Discovery_Index%2FDocumentation_and_Training%2FDocumentation_and_Training_(English)%2FCDI_-_The_Central_Discovery_Index%2F090CDI_Tips_and_Tricks%23Checking_Which_Link_Type_a_Specific_Record_in_Primo_Is_Using_(OpenURL_or_Link_in_Record)&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736167508%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=tioTxzaz6GTlgeMcS0%2F9iwBsyAie58jgnQPjU7FxWwY%3D&reserved=0
>> in the
>> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FContent_Corner%2FCentral_Discovery_Index%2FDocumentation_and_Training%2FDocumentation_and_Training_(English)%2FCDI_-_The_Central_Discovery_Index%2F090CDI_Tips_and_Tricks&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736177500%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=P3g5d7%2BOa24NLHOYgpm15wkm03S3plNO%2BJfuXEjNv5M%3D&reserved=0
>> help page says that if the link has the wording “View in X (Subscribers
>> only)” it means you have a direct link.
>> 3. If the CDI citation has a direct link to an article that’s in one of
>> your paid eresource packages/behind a paywall, you have to tell Alma to
>> force the direct link to go through your proxy server first.  Depending on
>> the vendor, you may have to set things up so when the link gets redirected
>> through your proxy server, it includes your customer ID number.  This is
>> what Wade is describing below.
>>
>> Eresources, man!
>>
>>
>> Kirsti S. Thomas
>> Library Technical Services Manager
>> Seattle Colleges
>> mailto:kirsti.thomas at seattlecolleges.edu
>> <kirsti.thomas at seattlecolleges.edu>
>>
>>
>>
>>
>> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
>> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
>> Sent: Monday, November 15, 2021 11:13
>> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
>> <wactclc-alma at lists.ctc.edu>>
>> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>>
>> Heather,
>>
>> One issue (and maybe *the* issue) is that your Gale loc id isn’t being
>> included in the link from Primo, as highlighted below:
>>
>>
>> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fezproxy.everettcc.edu%2Flogin%3F%26url%3Dhttp%3A%2F%2Flink.galegroup.com%2Fapps%2Fdoc%2FA19732214%2F1006766%3Fsid%3DSERVICE_ID%26u%3DLOCATION_ID&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736187495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=PaYzNDsXp8RyCd3WQRaT5skFkGAAmNZ1OrEy0IaJfb0%3D&reserved=0
>>
>> You need to go to:
>>
>> Alma Admin / Discovery / Custom Linking for Central Index databases, and
>> make sure that the table entry for “gale_linking” includes ‘primo’ for the
>> service, and your institution locid for the loc id:
>>
>>
>> This parameter contains the URL template that Primo VE will use to access
>> Gale resources that have been activated in CDI.
>>
>> https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Flink.galegroup.com%2Fapps%2Fdoc%2F%257b%257bcontrol%2Fsourcerecordid%257d%257d%2F%257b%257bcontrol%2Faddsrcrecordid%257d%257d%3Fsid%3D%253cService_ID%253e%26u%3D%253cLOCATION_ID&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736187495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=3ZtzNiQpVveAWfE0474F8KAw7KOGuxXZ2pjJDYrd7K4%3D&reserved=0
>> >
>> To enable this template, replace the following placeholders:
>> o <Service_ID> – Replace with primo.
>> o <Location_ID> – Replace with the location ID provided by Gale.
>>
>>
>> as described here:
>>
>>
>> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FProduct_Documentation%2F020Primo_VE%2FPrimo_VE_(English)%2F120Other_Configurations%2FConfiguring_the_Central_Index_Linking_Templates_for_Primo_VE&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736197490%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Yly3VsV3ertstv18CmHS7PtLfnSilqqLJDjyBw2T9dI%3D&reserved=0
>>
>>
>> I don’t know if that’s the only issue, but it’s definitely one issue.
>>
>>
>> Wade Guidry
>> Library Consortium Services Manager, WACTCLC
>> mailto:wadeg at bigbend.edu <wadeg at bigbend.edu>
>> (509) 760-4474
>>
>> https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736207483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nosWpEPcgSeYzXL246F9zJO3e5l5kzBSL%2FWG24eCQY4%3D&reserved=0
>>
>> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
>> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
>> Sent: Monday, November 15, 2021 10:42 AM
>> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
>> <wactclc-alma at lists.ctc.edu>>
>> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>>
>> CAUTION: Originated outside our network. Do not click links or open
>> attachments unless you validate the sender.
>>
>> Hey Heather!
>>
>> What Gale collection do you have activated in CDI?
>>
>> I think I found the citation at
>> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-piercecollege.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_PIERCE%2F12mqddp%2Fcdi_gale_infotracacademiconefile_A19732214&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736207483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=LgUc6stSf8qFNlRJdJLubeXXn1OLPff6UDQGoWeLR%2FA%3D&reserved=0
>> and it’s connecting through Gale In Context: Biography.
>>
>> I also ran the new CDI Analysis on yours and it’s definitely different
>> than Pierce. It looks like your record is coming through ProQuest?
>>
>> Everett:
>>
>> Pierce:
>>
>>
>> Hope this helps!
>> Lesley
>>
>>
>>
>> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
>> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Heather Jean Uhl
>> Sent: Monday, November 15, 2021 9:21 AM
>> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
>> <wactclc-alma at lists.ctc.edu>>
>> Subject: [Wactclc-alma] Primo CDI Access Issue
>>
>> CAUTION: This email originated from outside Pierce College. Do not click
>> links or open attachments unless you have confirmed this is an authentic
>> message from sender and know the content is safe. If you are unsure,
>> contact the Help Desk at 253-964-6373 or email
>> mailto:Helpdesk at pierce.ctc.edu <Helpdesk at pierce.ctc.edu>
>> Hello, dear colleagues.
>>
>> I had a student share a link to a Primo citation that isn't correctly
>> connecting to our Gale subscriptions.  Here's the
>> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252fsbctc-everettcc.primo.exlibrisgroup.com%252fpermalink%252f01STATEWA_EVERETT%252f1qv5jiv%252fcdi_proquest_journals_215686785%26c%3DE%2C1%2Cb02ESimOm3767MEXstmCP-vTIXEWNE9PzQ5EziGPq5yQGxlIG2xdCHzslH38D_FajHsiKSQRgh5NDOLKWAoLpmb2zJar61m9_Wb6wWgb_w%2C%2C%26typo%3D1&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736217479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=u7lPT3Gt0Cg%2BQrgKMzSODbusfRteppo59pJi7XGFXJs%3D&reserved=0.
>> I was able to direct-search Gale Powersearch and get the article.
>> Unfortunately, the access link in the Primo record appears to derive from
>> CDI, not from our Alma activations.
>>
>> Do we have the ability to configure CDI activations?  Perhaps in the
>> Primo VE interface?  If not there, then perhaps in Alma in another way than
>> what I'm currently doing?  I've searched our Alma activations and I can't
>> find the specific collection listed in the example record.
>>
>> Thanks very much for your consideration and advice!
>>
>> Heather Jean Uhl, Faculty Librarian (pronouns: she / her)
>> Library Department Chair 2021-2022
>> Acquisitions/Cataloging & Circulation Department Supervisor
>> Everett Community College - Library Media Center
>> mailto:huhl at everettcc.edu <huhl at everettcc.edu> | (425)388-9139
>> CAUTION: This email originated outside of the Seattle Colleges’ email
>> system. Do not click links or open attachments unless you recognize the
>> sender and know the content is safe. Questions? Contact IT Services at
>> x6333 (Central), x3630 (North), x5844 (South) or email
>> mailto:ITHelp at seattlecolleges.edu <ITHelp at seattlecolleges.edu>.
>>
>>
>>
>
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