[Wactclc-alma] Primo CDI Access Issue

[Heather Jean Uhl]

Hello, everyone.

Thanks so much for your swift responses and collective eResource wisdom!
It's much appreciated!  (Thanks, Wade, Lesley, Kirsti, and Hannah!)
I was able to fix the access problem by editing the Gale profile in Alma
Admin's "Custom Linking for Central Index databases" as Wade suggested.
But I didn't like the access link name, so I disabled "Full Text available
in CDI" on the collection level as Hannah suggested.
I'm waiting for that to update in our Primo instance as it's still
displaying a single "View record in Gale (Subscribers only)" access link.
Fingers crossed!

Every time I do any work on activations I feel like I have no idea what I'm
doing.... >_<  But at the same time, I always learn something new from you
excellent folks!
It's good to know about the CDI analysis tool and the admin CDI
configuration possibility.

Heather Jean Uhl, Faculty Librarian (pronouns: she / her)
Library Department Chair 2021-2022
Acquisitions/Cataloging & Circulation Department Supervisor
Everett Community College - Library Media Center
huhl at everettcc.edu | (425)388-9139


On Mon, Nov 15, 2021 at 2:33 PM Guidry, Wade <WadeG at bigbend.edu> wrote:

> Actually, here’s a fix for the direct linking for the Gale College in
> Context collection that could be implemented immediately.
>
> Hannah and Kirsti, since you both have a good understanding of what’s
> going on, it might be something for you guys to try first.
>
> In:      Alma Admin / Discovery / Custom Linking for Central Index
> databases
>
> Update “gale_linking” as follows:
>
> http://link.galegroup.com/apps/doc/{{control/sourcerecordid}}*/GPS*
> ?sid=primo&u=your_loc_id_here
>
> What this will do is replace the “CIC” code for College in Context with
> the newer “GPS” code.
>
> I know this will work for the College in Context collection.
>
> What I’m not 100% sure about is whether the GPS code, which would now be
> applied to any direct link for Gale in the CDI, would work for all links.
>
> My educated guess is that it will, as the newer “GPS” appears to be a
> superset of everything you have access to in Gale. And, if you generate a
> permalink in the Gale interface these days, the database code included in
> the link seems always to be “GPS”, regardless of the collection.
>
>
>
> Wade Guidry
> Library Consortium Services Manager, WACTCLC
> mailto:wadeg at bigbend.edu <wadeg at bigbend.edu>
> (509) 760-4474
> http://www.wactclc.org/
>
> From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of
> Hannah Micona
> Sent: Monday, November 15, 2021 1:25 PM
> To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>
> CAUTION: Originated outside our network. Do not click links or open
> attachments unless you validate the sender.
>
> Heather and Kirsti,
>
> This is a problem specifically with the links in the CDI records for
> articles available in Gale in Context: College; a large number of them (all
> of them?) don't link correctly. You'll notice that you only have the one
> link to the article ("View record in Gale"), that's because Gale in
> Context: College is a link in record collection (as far as I know the only
> Gale collection that is link in record; at least, all the rest of ours are
> linkresolver collections), and that means it hides all of the linkresolver
> links that DO work and only allows you to see the (broken) link that's in
> the GIC:C record. We "solved" this by checking Yes for the "Do not show as
> Full Text available in CDI even if active in Alma" option for the
> collection; this hides the CDI records that come from GIC:C and allows
> records from linkresolver collections - and the linkresolver links - to be
> presented. You'll still get a link for GIC:C that should work, as well as
> all the other ones you're paying for; it will just be a linkresolver link
> rather than the link from the record. The downside to this is that you
> won't have citations to articles that are ONLY available in GIC:C, but we
> figured that was better than having citations with no access to any of them.
>
> Our record for this citation looks like this:
> https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_gale_infotracacademiconefile_A19732214
>
> ExLibris is perfectly aware of this; I submitted a case about it back in
> April. Maybe if more libraries open cases they'll bother to fix it?
>
> Anyway, if you deactivate the CDI records for GIC:C it should solve the
> problem - and allow you to access the rest of your databases that have that
> article, as well.
>
> Hannah Micona
> Cataloger, Holman Library
> Green River College
> ________________________________________
> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <
> mailto:WadeG at bigbend.edu <WadeG at bigbend.edu>>
> Sent: Monday, November 15, 2021 12:08 PM
> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
> <wactclc-alma at lists.ctc.edu>>
> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>
> CAUTION: This email originated from outside of Green River College. Please
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> or information seems unusual please check with the sender first before
> clicking a link or opening the attachment. If you are unsure, contact the
> IT Help Desk at x2222 or email mailto:ithelpdesk at greenriver.edu
> <ithelpdesk at greenriver.edu>.
>
> Please do not give out or enter your Green River email, network login,
> password information on non-Green River websites.
> If the issue is with the citation metadata, and not the Alma
> configuration, then the best thing you can do is one a salesforce ticket,
> with the permalink to the citation, and ezproxy credentials so that
> ExLibris can fully test the link
>
>
>
> Wade Guidry
> Library Consortium Services Manager, WACTCLC
> mailto:wadeg at bigbend.edu <wadeg at bigbend.edu>
> (509) 760-4474
>
> https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736167508%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=mz9NGNG5vTAIvyt82nMq1l9qbLwngEZrMgUU3c0oocs%3D&reserved=0
>
> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Thomas, Kirsti
> Sent: Monday, November 15, 2021 11:53 AM
> To: 'WACTCLC Alma Discussion' <mailto:wactclc-alma at lists.ctc.edu
> <wactclc-alma at lists.ctc.edu>>
> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>
> CAUTION: Originated outside our network. Do not click links or open
> attachments unless you validate the sender.
>
> Wade-- We’ve got the exact same problem with this exact same citation in
> Seattle Central’s Primo. When I try to connect to the citation from North
> Seattle’s or South Seattle’s Primo, the link gets redirected through the
> proxy servers, as expected.  As soon as I authenticate, I get the message:
>
> Technical Difficulties
> We encountered a problem in processing your request. We apologize for the
> inconvenience. Please try again in a few seconds.
>
>
> When I try to connect to the citation from Seattle Central’s Primo, I get
> taken to the Gale Power Search page which asks me to log in (which, of
> course, I can’t).
>
> I assume I need to file a case with both Gale and Ex Libris, yes?
>
>
> Heather-- I’ve seen some discussion on the Alma-L list in the past month
> and in a recent ELUNA Learns webinar saying that the citation metadata that
> Gale sends to Ex Libris for inclusion in the Central Data Index is
> extremely messed up and causing all kinds of problems with article linking.
>
> To the best of my knowledge, the only thing libraries can do with CDI
> citations is to either turn them on for specific electronic collections, or
> turn them off for specific electronic collections.  Fixing bad citation
> records requires filing a case with Ex Libris (which we should do because
> if the citation is bad for us, it’s bad for the other 2000 libraries that
> use Alma/Primo).
>
> When we went live on Alma/Primo back in 2017, I remember that the Primo
> Central Index citations for the Gale products were so consistently giving
> us bad links that we ended up deactivating all the Gale products in PCI.
> I’m about ready to suggest to my colleagues here that we deactivate the CDI
> settings for our Gale electronic collections.
>
> Also, when we had this exact problem with a Gale CDI citation a few weeks
> ago, Wade was really helpful with troubleshooting. What I learned at the
> time was:
>
> 1. CDI citations have 2 types of URLs:
> a. Direct link
> b. OpenURL link
> 2.
> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FContent_Corner%2FCentral_Discovery_Index%2FDocumentation_and_Training%2FDocumentation_and_Training_(English)%2FCDI_-_The_Central_Discovery_Index%2F090CDI_Tips_and_Tricks%23Checking_Which_Link_Type_a_Specific_Record_in_Primo_Is_Using_(OpenURL_or_Link_in_Record)&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736167508%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=tioTxzaz6GTlgeMcS0%2F9iwBsyAie58jgnQPjU7FxWwY%3D&reserved=0
> in the
> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FContent_Corner%2FCentral_Discovery_Index%2FDocumentation_and_Training%2FDocumentation_and_Training_(English)%2FCDI_-_The_Central_Discovery_Index%2F090CDI_Tips_and_Tricks&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736177500%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=P3g5d7%2BOa24NLHOYgpm15wkm03S3plNO%2BJfuXEjNv5M%3D&reserved=0
> help page says that if the link has the wording “View in X (Subscribers
> only)” it means you have a direct link.
> 3. If the CDI citation has a direct link to an article that’s in one of
> your paid eresource packages/behind a paywall, you have to tell Alma to
> force the direct link to go through your proxy server first.  Depending on
> the vendor, you may have to set things up so when the link gets redirected
> through your proxy server, it includes your customer ID number.  This is
> what Wade is describing below.
>
> Eresources, man!
>
>
> Kirsti S. Thomas
> Library Technical Services Manager
> Seattle Colleges
> mailto:kirsti.thomas at seattlecolleges.edu
> <kirsti.thomas at seattlecolleges.edu>
>
>
>
>
> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
> Sent: Monday, November 15, 2021 11:13
> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
> <wactclc-alma at lists.ctc.edu>>
> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>
> Heather,
>
> One issue (and maybe *the* issue) is that your Gale loc id isn’t being
> included in the link from Primo, as highlighted below:
>
>
> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fezproxy.everettcc.edu%2Flogin%3F%26url%3Dhttp%3A%2F%2Flink.galegroup.com%2Fapps%2Fdoc%2FA19732214%2F1006766%3Fsid%3DSERVICE_ID%26u%3DLOCATION_ID&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736187495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=PaYzNDsXp8RyCd3WQRaT5skFkGAAmNZ1OrEy0IaJfb0%3D&reserved=0
>
> You need to go to:
>
> Alma Admin / Discovery / Custom Linking for Central Index databases, and
> make sure that the table entry for “gale_linking” includes ‘primo’ for the
> service, and your institution locid for the loc id:
>
>
> This parameter contains the URL template that Primo VE will use to access
> Gale resources that have been activated in CDI.
>
> https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Flink.galegroup.com%2Fapps%2Fdoc%2F%257b%257bcontrol%2Fsourcerecordid%257d%257d%2F%257b%257bcontrol%2Faddsrcrecordid%257d%257d%3Fsid%3D%253cService_ID%253e%26u%3D%253cLOCATION_ID&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736187495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=3ZtzNiQpVveAWfE0474F8KAw7KOGuxXZ2pjJDYrd7K4%3D&reserved=0
> >
> To enable this template, replace the following placeholders:
> o <Service_ID> – Replace with primo.
> o <Location_ID> – Replace with the location ID provided by Gale.
>
>
> as described here:
>
>
> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FProduct_Documentation%2F020Primo_VE%2FPrimo_VE_(English)%2F120Other_Configurations%2FConfiguring_the_Central_Index_Linking_Templates_for_Primo_VE&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736197490%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Yly3VsV3ertstv18CmHS7PtLfnSilqqLJDjyBw2T9dI%3D&reserved=0
>
>
> I don’t know if that’s the only issue, but it’s definitely one issue.
>
>
> Wade Guidry
> Library Consortium Services Manager, WACTCLC
> mailto:wadeg at bigbend.edu <wadeg at bigbend.edu>
> (509) 760-4474
>
> https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736207483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nosWpEPcgSeYzXL246F9zJO3e5l5kzBSL%2FWG24eCQY4%3D&reserved=0
>
> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
> Sent: Monday, November 15, 2021 10:42 AM
> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
> <wactclc-alma at lists.ctc.edu>>
> Subject: Re: [Wactclc-alma] Primo CDI Access Issue
>
> CAUTION: Originated outside our network. Do not click links or open
> attachments unless you validate the sender.
>
> Hey Heather!
>
> What Gale collection do you have activated in CDI?
>
> I think I found the citation at
> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-piercecollege.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_PIERCE%2F12mqddp%2Fcdi_gale_infotracacademiconefile_A19732214&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736207483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=LgUc6stSf8qFNlRJdJLubeXXn1OLPff6UDQGoWeLR%2FA%3D&reserved=0
> and it’s connecting through Gale In Context: Biography.
>
> I also ran the new CDI Analysis on yours and it’s definitely different
> than Pierce. It looks like your record is coming through ProQuest?
>
> Everett:
>
> Pierce:
>
>
> Hope this helps!
> Lesley
>
>
>
> From: Wactclc-alma <mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Heather Jean Uhl
> Sent: Monday, November 15, 2021 9:21 AM
> To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu
> <wactclc-alma at lists.ctc.edu>>
> Subject: [Wactclc-alma] Primo CDI Access Issue
>
> CAUTION: This email originated from outside Pierce College. Do not click
> links or open attachments unless you have confirmed this is an authentic
> message from sender and know the content is safe. If you are unsure,
> contact the Help Desk at 253-964-6373 or email
> mailto:Helpdesk at pierce.ctc.edu <Helpdesk at pierce.ctc.edu>
> Hello, dear colleagues.
>
> I had a student share a link to a Primo citation that isn't correctly
> connecting to our Gale subscriptions.  Here's the
> https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252fsbctc-everettcc.primo.exlibrisgroup.com%252fpermalink%252f01STATEWA_EVERETT%252f1qv5jiv%252fcdi_proquest_journals_215686785%26c%3DE%2C1%2Cb02ESimOm3767MEXstmCP-vTIXEWNE9PzQ5EziGPq5yQGxlIG2xdCHzslH38D_FajHsiKSQRgh5NDOLKWAoLpmb2zJar61m9_Wb6wWgb_w%2C%2C%26typo%3D1&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736217479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=u7lPT3Gt0Cg%2BQrgKMzSODbusfRteppo59pJi7XGFXJs%3D&reserved=0.
> I was able to direct-search Gale Powersearch and get the article.
> Unfortunately, the access link in the Primo record appears to derive from
> CDI, not from our Alma activations.
>
> Do we have the ability to configure CDI activations?  Perhaps in the Primo
> VE interface?  If not there, then perhaps in Alma in another way than what
> I'm currently doing?  I've searched our Alma activations and I can't find
> the specific collection listed in the example record.
>
> Thanks very much for your consideration and advice!
>
> Heather Jean Uhl, Faculty Librarian (pronouns: she / her)
> Library Department Chair 2021-2022
> Acquisitions/Cataloging & Circulation Department Supervisor
> Everett Community College - Library Media Center
> mailto:huhl at everettcc.edu <huhl at everettcc.edu> | (425)388-9139
> CAUTION: This email originated outside of the Seattle Colleges’ email
> system. Do not click links or open attachments unless you recognize the
> sender and know the content is safe. Questions? Contact IT Services at
> x6333 (Central), x3630 (North), x5844 (South) or email
> mailto:ITHelp at seattlecolleges.edu <ITHelp at seattlecolleges.edu>.
>
>
>
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