[Wactclc-alma] [External]Re: Issues with MD Editor not refreshing

[Guidry, Wade]

If you're working on campus, I'd recommend contacting your campus IT to investigate possible connection performance issues.

Generic suggestions for performance troubleshooting would be to try different computers, different Internet connections.



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of McGaughey, Colleen
Sent: Thursday, July 15, 2021 9:42 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [External]Re: Issues with MD Editor not refreshing

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Hi Wade.

Thank you for providing this update to the group.

I do have to say that I don't think the issue is just with the MD Editor. My Alma home page doesn't even load most of the time, unless I click on the college logo, or one of the sidebar items. It happens in both Chrome and Firefox.

It looks like I will be dealing with these issues for a while if I need to wait until the October update for the issue(s) to be resolved. At least I know that the problem is being addressed.

Thanks,
Colleen McGaughey
________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <WadeG at bigbend.edu<mailto:WadeG at bigbend.edu>>
Sent: Thursday, July 15, 2021 9:22 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [External]Re: [Wactclc-alma] Issues with MD Editor not refreshing


First, thanks to Colleeen for following up on her MDE refreshing issue with an SF ticket.



ExL updated the ticket Monday with the following info.



Their response indicates an anticipated fix in the October 2021 release of Alma.



My guess is that Colleen's symptom is grouped with other reported MDE issues, that are being addressed through some set of code changes to MDE that are currently being written and tested.



==============================



Created By: Ex Libris Support (7/13/2021 8:44 AM)

Hello Colleen McGaughey,



We are glad to let you know that this issue has been fixed and is scheduled to be part of the October 2021 release.

The status of this case will now be set to "Pending Release".

It will automatically move to "Resolved" two weeks after the release is implemented on your environment.



Best regards,

Ex Libris Support



For translation of this message to additional languages, see here:

https://knowledge.exlibrisgroup.com/Cross_Product/Support/030_Salesforce/Automated_Process_Comment_Translations/Status_Change_to_Pending_Release

Created By: Ian Lashbrook (7/2/2021 2:16 PM)







Wade Guidry

Library Consortium Services Manager, WACTCLC

wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

(509) 760-4474

http://www.wactclc.org<http://www.wactclc.org/>



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of McGaughey, Colleen
Sent: Wednesday, June 23, 2021 10:15 AM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Issues with MD Editor not refreshing



Hi everyone,



Just wondering if anyone else has been having issues with Alma MD Editor not refreshing?



I make changes to a record, save and use 'View Related Data' to view inventory. Sometimes it loads, but most of the times I just get a spinning blue circle. Sometimes the holdings load, and sometimes I just get the spinning blue circle. I use alt+u to update the holdings. When I go back to view inventory so I can click on the option to view items, it does the same thing. I have tried refreshing the page, logging out of Alma, using a different account, and I still experience the same issues.



Is anyone else having this problem? Does anyone know what I can do to resolve this issue?



Thanks,

Colleen

Clover Park Tech
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