[Wactclc-alma] Case comments are added to the case: 06207564

[Guidry, Wade]

Nice. Thanks, Lesley.

Naoko opened a similar case this week, having to do with inaccurate dates in citations (case notes below).

Good cases, both of you.

Also, just FYI, I opened a high priority case this morning on the citations we discussed on Tuesday (and Thursday) related to missing links for a particular citation in some environments, without any obvious configuration differences between the environments.



Highline’s case:

Hello, We came across a few CDI records with the publication date that doesn't match the publication date in EBSCO databases. They are articles from journals published by Springer. I noticed that Springer often publishes articles online on a certain date before they assign these articles to an issue of the journal. EBSCO databases include only journal issue dates, not the date articles were published online. Here are the examples:

https://sbctc-highline.primo.exlibrisgroup.com/permalink/01STATEWA_HCC/1d6ao31/cdi_springer_journals_10_1007_s10902_020_00260_6
https://sbctc-highline.primo.exlibrisgroup.com/permalink/01STATEWA_HCC/1d6ao31/cdi_gale_infotracacademiconefile_A254102056

Proxy test login:

Username:******

Password:*****

In both cases, if I remove the data parameter from the URL on the OpenURL error page that I get when clicking the full text links in the CDI records, the links take me to the article page in the EBSCO databases.:

URL with the data parameter "&date=20100922":

https://openurl-ebsco-com.bow.highline.edu/linksvc/linking.aspx?sid=bth&volume=28&date=20100922&spage=221&issn=0217-4561&stitle=&genre=article&issue=2&title=Asia+Pacific+journal+of+management.&epage=238

URL without the data parameter "&date=20100922":

https://openurl-ebsco-com.bow.highline.edu/linksvc/linking.aspx?sid=bth&volume=28&spage=221&issn=0217-4561&stitle=&genre=article&issue=2&title=Asia+Pacific+journal+of+management.&epage=238

This issue seems to be prevalent rather isolated. Please look into fixing it. Thank you, Naoko




Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Friday, December 10, 2021 1:18 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] FW: Case comments are added to the case: 06207564

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


FYI: I opened this case after Tuesday’s call. This was the Business Source Complete article that some of us could access and other’s couldn’t.

From: ProQuest and Ex Libris Support <proquest-exlibris-support at proquest.com<mailto:proquest-exlibris-support at proquest.com>>
Sent: Friday, December 10, 2021 6:25 AM
To: Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>>
Subject: Case comments are added to the case: 06207564

Dear Lesley,

A new comment has been added to case  06207564<https://support.proquest.com/5003r00001RbLneAAF>.

Case Title: EBSCO source not connecting from Primo, Open URL error
Last Comment:
Hello Lesley,

There is a mismatch on the citation's date. Primo has it as 2010-09 and EBSCO as 2011-06. The publisher's site shows the 2010 date is the published online date and 2011 is the volume/issue date, so I'll ask the CDI team to fix the date in our system. A CDI team member will keep you updated as progress continues in this case.


Respectfully,

Robert Sebek
Technical Support Analyst

Status: Update Received
Priority: Low
Description:
I'm not sure if this is tied to Case 05318844. I'm getting another OpenURL Connection error from an EBSCO source.
https://sbctc-piercecollege.primo.exlibrisgroup.com/permalink/01STATEWA_PIERCE/12mqddp/cdi_gale_infotracacademiconefile_A254102056<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fsbctc-piercecollege.primo.exlibrisgroup.com%2fpermalink%2f01STATEWA_PIERCE%2f12mqddp%2fcdi_gale_infotracacademiconefile_A254102056&c=E,1,fLK9-FhB5Megg3aRPJxfMUhTGvplYniJ8c7z1lfk6KeCvKkO3TyOCHqMnsIfIlnvg6kaRMAHWIYgNosx_FGnWb1IGZPcMXh1b_O-0-d_ASchJ-_seqk,&typo=1>

Clicking EBSCOhost Business Source Complete under View It bring us to "Item not found
We are unable to find your item. Try searching EBSCO."

The article is indeed in EBSCO: https://ezproxy-h.pierce.ctc.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=59983958&scope=site<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fezproxy-h.pierce.ctc.edu%2flogin%3furl%3dhttps%3a%2f%2fsearch.ebscohost.com%2flogin.aspx%3fdirect%3dtrue%26db%3dbth%26AN%3d59983958%26scope%3dsite&c=E,1,2tPTtcOAB4ag3RSuR3RffHNIJ_eSNpDn1sDK-jJ8AZ7DcFJnnJ7qDlQSRb_LD113pbV17NqVX2OMqgYsDzqvzsH5uaBtm6S4gHPmEzeIwqkz4Zmx2Oo5Rtg,&typo=1>

You should have our EZProxy test credentials as I uploaded them to a secure ftp with the last case.

Thanks!

Thank you,
ProQuest and Ex Libris Support Team

ref:_00D30XOy._5003r1RbLne:ref

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