[Wactclc-alma] FW: Case comments are added to the case: 06207564

[Lesley Caldwell]

FYI: I opened this case after Tuesday’s call. This was the Business Source Complete article that some of us could access and other’s couldn’t.

From: ProQuest and Ex Libris Support <proquest-exlibris-support at proquest.com>
Sent: Friday, December 10, 2021 6:25 AM
To: Lesley Caldwell <LCaldwell at pierce.ctc.edu>
Subject: Case comments are added to the case: 06207564

Dear Lesley,

A new comment has been added to case  06207564<https://support.proquest.com/5003r00001RbLneAAF>.

Case Title: EBSCO source not connecting from Primo, Open URL error
Last Comment:
Hello Lesley,

There is a mismatch on the citation's date. Primo has it as 2010-09 and EBSCO as 2011-06. The publisher's site shows the 2010 date is the published online date and 2011 is the volume/issue date, so I'll ask the CDI team to fix the date in our system. A CDI team member will keep you updated as progress continues in this case.


Respectfully,

Robert Sebek
Technical Support Analyst

Status: Update Received
Priority: Low
Description:
I'm not sure if this is tied to Case 05318844. I'm getting another OpenURL Connection error from an EBSCO source.
https://sbctc-piercecollege.primo.exlibrisgroup.com/permalink/01STATEWA_PIERCE/12mqddp/cdi_gale_infotracacademiconefile_A254102056<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fsbctc-piercecollege.primo.exlibrisgroup.com%2fpermalink%2f01STATEWA_PIERCE%2f12mqddp%2fcdi_gale_infotracacademiconefile_A254102056&c=E,1,fLK9-FhB5Megg3aRPJxfMUhTGvplYniJ8c7z1lfk6KeCvKkO3TyOCHqMnsIfIlnvg6kaRMAHWIYgNosx_FGnWb1IGZPcMXh1b_O-0-d_ASchJ-_seqk,&typo=1>

Clicking EBSCOhost Business Source Complete under View It bring us to "Item not found
We are unable to find your item. Try searching EBSCO."

The article is indeed in EBSCO: https://ezproxy-h.pierce.ctc.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=59983958&scope=site<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fezproxy-h.pierce.ctc.edu%2flogin%3furl%3dhttps%3a%2f%2fsearch.ebscohost.com%2flogin.aspx%3fdirect%3dtrue%26db%3dbth%26AN%3d59983958%26scope%3dsite&c=E,1,2tPTtcOAB4ag3RSuR3RffHNIJ_eSNpDn1sDK-jJ8AZ7DcFJnnJ7qDlQSRb_LD113pbV17NqVX2OMqgYsDzqvzsH5uaBtm6S4gHPmEzeIwqkz4Zmx2Oo5Rtg,&typo=1>

You should have our EZProxy test credentials as I uploaded them to a secure ftp with the last case.

Thanks!

Thank you,
ProQuest and Ex Libris Support Team

ref:_00D30XOy._5003r1RbLne:ref

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