[Wactclc-alma] Citation record duplication & linking problem

[Guidry, Wade]

Article citations from the CDI are matched and merged based via process described by Match and Merge in CDI - Ex Libris Knowledge Center (exlibrisgroup.com)<https://knowledge.exlibrisgroup.com/Primo/Content_Corner/Central_Discovery_Index/Documentation_and_Training/Documentation_and_Training_(English)/CDI_-_The_Central_Discovery_Index/060Match_and_Merge_in_CDI>. When you see article citations that don't merge when you think they should, your course of action is to open a SalesForce ticket, with permalinks to each of the citations you think should be merged.

Links provided for a given citation in Primo VE can vary across institutions, depending on the collections and portfolios activated at those institutions, and the state of various configurations... namely, CDI linking and portfolio linking configurations. (And in your case, Kirsti, group-level access configurations.)

So, while it can be helpful to compare citation linking results between institutions, there are valid reasons why they differ.

The biggest problems I see in Kirsti's description below are these results for these citations:

Seattle Central Permalink: https://sbctc-seattlecolleges.primo.exlibrisgroup.com/permalink/01STATEWA_SEATTLE/1qjb8ge/cdi_gale_infotracacademiconefile_A658330982<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-seattlecolleges.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_SEATTLE%2F1qjb8ge%2Fcdi_gale_infotracacademiconefile_A658330982&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455651735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=4T2zWKQAvE1vy%2BcA7rV%2FBragK2p3lkZPZ4RMdcvpH%2BE%3D&reserved=0>
SCC Permalink: https://sbctc-ccs.primo.exlibrisgroup.com/permalink/01WIN_CCSPOK/7ggsdj/cdi_gale_infotracacademiconefile_A658330982<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-ccs.primo.exlibrisgroup.com%2Fpermalink%2F01WIN_CCSPOK%2F7ggsdj%2Fcdi_gale_infotracacademiconefile_A658330982&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455661702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=JtFwgywco8InAu6FxjRHmBEmOVwJ%2BdtziTX2qc9o0KA%3D&reserved=0>

Where no links are ultimately provided. This behavior is similar to a case that LWTech opened recently, also related to a "cdi_gale_infotrac..." citation.

You can set up the CDI Activation Analysis (exlibrisgroup.com)<https://cdi-rights-analysis.hosted.exlibrisgroup.com/client/help> tool in your browser to see additional info about a CDI citation that can help in troubleshooting. Mainly to see what activation in Alma is triggering the citation showing as available in Primo VE.

For SCC, the portfolios triggering the citation are:

5349683900002722
5350260220002722

So it would be worth looking at those portfolios.

And since these are Gale citations, it would be worth checking the CDI gale_linking parameter last week (see Tuesday's notes).

In all scenarios like this, an SF case with a permalink and ezproxy credentials is also advised, as Kirsti indicated she has already done.

Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Martin, Melinda
Sent: Tuesday, December 7, 2021 8:16 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Citation record duplication & linking problem

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


Kirsti,
Thank you for bringing this up.  I have noticed strange DeDup behavior on several types of records, but have not had time to do a deep dive into it.

Looking forward to this conversation!
-Melinda

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Thomas, Kirsti
Sent: Monday, December 06, 2021 6:27 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Citation record duplication & linking problem

We recently ran into a problem with an article in a JSTOR Open Access journal. The article seems to have duplicate CDI citation records. We're also having problems linking to the article from the different citation records in Primo.

Could we troubleshoot this on the Thursday (or even Tuesday) call?

Article info:
Title: The Political Economy of Hate Industry: Islamophobia in the Western Public Sphere
Author: Abubakar A. Bukar
Journal: Islamophobia Studies Journal, Vol. 5, No. 2 (Fall 2020), pp. 152-174

Article is available as full-text via Gale In Context: Global Issues, and Gale Academic OneFile (part of the statewide Gale package brokered by the Washington State Library), as well as (for free) from the JSTOR platform.

If you do an Everything search in Primo, you'll see 2 duplicate citation records:

The citation record Ex Libris got from Gale has this information-- check out the publication date and the pagination:

Title: The Political Economy of Hate Industry: Islamophobia in the Western Public Sphere
Author: Bukar, Abubakar A
Is Part Of: Islamophobia studies journal, 2020-09-22, Vol.5 (2), p.153
DOI: 10.13169/islastudj.5.2.0152

The citation record Ex Libris got from JSTOR has this information-- check out the publication date and the pagination:

Title: The Political Economy of Hate Industry: Islamophobia in the Western Public Sphere
Author: Abubakar A. Bukar
Is Part Of: Islamophobia studies journal, 2020-10-01, Vol.5 (2), p.152-174
DOI: none

I'm pretty sure having different publication dates and pagination is what's keeping the 2 citation records from being merged into a single record in the CDI Knowledgebase. I'll submit a ticket to Ex Libris support about this.

With each citation record, we're seeing different linking behavior in Primo. For comparison, we checked how the citations were behaving in Everett's Primo and Spokane's Primo.

Permalinks for the Gale citation record:

Seattle Central Permalink: https://sbctc-seattlecolleges.primo.exlibrisgroup.com/permalink/01STATEWA_SEATTLE/1qjb8ge/cdi_gale_infotracacademiconefile_A658330982<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-seattlecolleges.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_SEATTLE%2F1qjb8ge%2Fcdi_gale_infotracacademiconefile_A658330982&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455651735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=4T2zWKQAvE1vy%2BcA7rV%2FBragK2p3lkZPZ4RMdcvpH%2BE%3D&reserved=0>
Everett Permalink: https://sbctc-everettcc.primo.exlibrisgroup.com/permalink/01STATEWA_EVERETT/1qv5jiv/cdi_gale_infotracacademiconefile_A658330982<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-everettcc.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_EVERETT%2F1qv5jiv%2Fcdi_gale_infotracacademiconefile_A658330982&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455651735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wmXIvqn2VzFtcd7pzsIwlTBiOORvvhG1DisT7lC2eCE%3D&reserved=0>
Spokane Permalink: https://sbctc-ccs.primo.exlibrisgroup.com/permalink/01WIN_CCSPOK/7ggsdj/cdi_gale_infotracacademiconefile_A658330982<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-ccs.primo.exlibrisgroup.com%2Fpermalink%2F01WIN_CCSPOK%2F7ggsdj%2Fcdi_gale_infotracacademiconefile_A658330982&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455661702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=JtFwgywco8InAu6FxjRHmBEmOVwJ%2BdtziTX2qc9o0KA%3D&reserved=0>

Spokane and Seattle get a "Check for available services" message for the citation record that Ex Libris got from Gale.  Everett doesn't have this problem.


Permalinks for the JSTOR citation record:

Seattle Central Permalink: https://sbctc-seattlecolleges.primo.exlibrisgroup.com/permalink/01STATEWA_SEATTLE/1qjb8ge/cdi_jstor_primary_islastudj_5_2_0152<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-seattlecolleges.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_SEATTLE%2F1qjb8ge%2Fcdi_jstor_primary_islastudj_5_2_0152&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455661702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=s8IdzylKsDU2oRy7th7joP7ie%2BlfLWzLKQ%2BSrZ8wvD8%3D&reserved=0>
Everett Permalink: https://sbctc-everettcc.primo.exlibrisgroup.com/permalink/01STATEWA_EVERETT/1qv5jiv/cdi_jstor_primary_islastudj_5_2_0152<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-everettcc.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_EVERETT%2F1qv5jiv%2Fcdi_jstor_primary_islastudj_5_2_0152&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455661702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=RPuHW3yQq4te2ZB2M4Z%2Fa0edRHmus%2F4UVRrnzK5Iu5c%3D&reserved=0>
Spokane Permalink: https://sbctc-ccs.primo.exlibrisgroup.com/permalink/01WIN_CCSPOK/7ggsdj/cdi_jstor_primary_islastudj_5_2_0152<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-ccs.primo.exlibrisgroup.com%2Fpermalink%2F01WIN_CCSPOK%2F7ggsdj%2Fcdi_jstor_primary_islastudj_5_2_0152&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C92d2d8c9c9e04ad4a72c08d9b9291a47%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637744408455671649%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Z4KvGX9nB6e5hvlG0SfPaL1CDdFXvFvxhL9ECkpr7Ck%3D&reserved=0>

Spokane and Everett have "Full text availability" links to the article from the Gale In Context: Global Issues, and Gale Academic OneFile electronic collections.

Seattle has the Gale In Context: Global Issues, and Gale Academic OneFile electronic collections activated in Alma (since September 2021) and activated for CDI search in Alma (since October 2021), but for "Full-text availability" the only thing we see is "Access content in JSTOR." FWIW, we have the Community Zone electronic collection JSTOR Journal Open Access activated in Alma.

I'd like to find out what the different settings are in our Alma environments that are giving us different linking behavior in Primo.

It will be ok!

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>



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