[Wactclc-alma] Understanding Events Report

Wed Dec 1 15:54:01 PST 2021

I've seen that same kind of thing in the context of other reports.

I'm guessing that as the job runs, something must be written to that column, and if nothing else is appropriate then 'error' is being thrown into the log.

It is kind of irritating. I'm going to open a ticket on that. Doesn't seem like it would be that hard to address.

And I checked some older results, just to make sure it wasn't something that just happened with a recent release. Seems like it's been like that a while.

Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Adrienne Roush
Sent: Wednesday, December 1, 2021 3:46 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Understanding Events Report

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.

Thanks, Wade.
Yes, that is where I was seeing 'error' and couldn't understand what the error was. It has that on all 269 that were processed.
Adrienne

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
Sent: Wednesday, December 01, 2021 2:10 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Understanding Events Report

Adrienne and all,

Just FYI, for emailed notices, Alma only attempts to send a notice is a user has an email address. Notices to users without email addresses won't even be attempted.

And also, just a related reminder, you can look at the 'attachments' tab in the user record to review sent notices. 'sent' in this case meaning that Alma did send a notice. No way to know if the email is received on the other end.

Regarding the 'error' you are seeing...  I assume you looking at the 'error' reported in the 'severity'? I'm not sure why it's putting 'error' there. But no errors are occurring in this case.

You can always look at the attachments tab on a user's record just to confirm that Alma sent the notice.

Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Adrienne Roush
Sent: Wednesday, December 1, 2021 12:15 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Understanding Events Report

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.

Hi Traci,
Here's what the "Monitor Jobs" list looks like. It just shows completed successfully.

[cid:image001.png at 01D7E6CB.A7D3E3B0]

When I do look at the Report, it looks like this:
[cid:image002.png at 01D7E6CB.A7D3E3B0]

It's just under Events that it shows Error. I'm sure some of those people don't have email addresses in their records, so they really didn't get a message sent. Which could be an error, but some of the ones listed under the errors definitely do have emails listed.

Thanks,
Adrienne

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Wednesday, December 01, 2021 11:04 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Understanding Events Report

Adrienne,

Is this something that you are seeing? Click on the ellipses ... and then reports and not events. You will see more information there.

[cid:image003.jpg at 01D7E6CB.A7D3E3B0]

Traci

[image002.jpg at 01D7901D]<https://www.btc.edu/>Traci Taylor, MLS
Lead Librarian
Bellingham Technical College<http://www.btc.edu/>
3028 Lindbergh Ave. | Bellingham, WA 98225
Phone: 360.752.8488 | Office: CC 327

 BTC provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities.

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Adrienne Roush
Sent: Wednesday, December 1, 2021 10:54 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Understanding Events Report

Hi all,
I have a fines/fees report that runs the first of the month, and I don't understand what I'm seeing in the Events Report.
It is both "successful" and "error"? Does this mean that the job itself was a success, because it ran, but there were specific errors that occurred?  I can't seem to find any details of the errors.
I'm puzzled! What am I missing here?
Thanks so much.
Adrienne
Adrienne Roush
Librarian
John Spellman Library
Grays Harbor College
aroush at ghc.edu<mailto:aroush at ghc.edu>
360-538-4053
ghc.edu/library

[cid:image005.png at 01D7E6CB.A7D3E3B0]
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