[Wactclc-alma] Alma NA02 status

[Guidry, Wade]

This is stale news, but regarding the Ebsco issue that Amy mentions at the start of this thread, looks like the issue was on the Ebsco side of the equation:

EBSCO Alert Status - Service Issue Reported - Open URL Connection Issue - Item Not Found<https://status.ebsco.com/incidents/q3v3p06301c4>





Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Thursday, August 19, 2021 9:38 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Alma NA02 status

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


I'll double check those links.

But when in doubt, http://status.exlibrisgroup.com  should always work to get to the 'all environments' status page.



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Devereux, Saint-Jean
Sent: Thursday, August 19, 2021 5:40 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Alma NA02 status

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


I still go to the old status.proquest.com page and login from there. The credentials are the same as for Salesforce.
I think it takes you to the same place.

regards,
sj


Saint-Jean Devereux
Library Technical Services

Shoreline Community College
library.shoreline.edu  |  206.546.6962
Pronouns: he, him / they, them

The library will be operating remotely until further notice. The best way to reach me in the interim is via email.
I welcome VSRE emails. More at http://vsre.info<http://vsre.info/>



________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>>
Sent: Wednesday, August 18, 2021 10:27 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Alma NA02 status

[ CAUTION: This email originated from outside Shoreline Community College. Do not click links or open attachments unless you recognize the sender and know the content is safe. ]



I could not get into Alma for a while tonight, nor to our Ebsco content from Primo, after a student reported a problem in chat.



So I tried to look up Alma and Primo server status at the links here: https://libguides.bigbend.edu/WACTCLC/Home  But it requires a "ProQuest Prod account to access" now, rather than just displaying the status.  My Salesforce login didn't work.  My ProQuest admin login doesn't use an email address which is part of this ProQuest Prod account login.  What do we enter, for future knowledge?



Thanks!



Amy Herman

Library Faculty | Olympic College

1600 Chester Avenue | Bremerton, WA 98337

aherman at olympic.edu<mailto:aherman at olympic.edu>



OC Libraries are OPEN online!  Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources.


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