[Wactclc-alma] Alma and Printing

[Sally Sheedy]

Hi Nicole,

We use the print via email (Namtuk software). What happens when the service stops working? Is no job created? I'd be interested to hear about whatever solutions you come up with. Sorry that I don't have advice for your issue; in fact I have a couple of issues myself.

I apparently can't prevent the Caution: message from being included in email sent to the printer, at least not on the IT side, because I've asked them. (You'll see it below.)

Also, we moved and have a new set up - new printer, new computers. These Alma letters now are directed to the correct printer but they don't print two-sided, and the printer seems to require human intervention to let the print of each Alma job proceed (such as would be required if it were printing on letterhead). I haven't looked at this yet, and it sounds like something for our IT folks. But if any of this has been true of your experience, I'd appreciate any tips you could share.

Thanks.

Sally Sheedy
Systems Librarian
Whatcom Community College Library
237 West Kellogg Road
Bellingham, WA 98226
360-383-3287  (library 3300, college 3000)
ssheedy at whatcom.edu<mailto:ssheedy at whatcom.edu>
library.whatcom.edu





From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Nicole Longpre
Sent: Tuesday, April 27, 2021 9:21 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Alma and Printing


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Hi there,
We currently use Alma's print via email feature, and occasionally this service decides to stop working. Alma also offers the option to have print jobs go to the browser, and then print from there, but it is not acting as expected (i.e. there are no jobs in the printouts queue).

I have gone into Configuration/Fulfillment/Printers and changed the email address, but this doesn't seem to change anything. The logs show that while documents do print, they are not using the new email address.

Have any of you used the printout queues, and is that a better way to print?

I'm working through this with my husband, who is a network admin at Bellevue. We are complicated by the fact that the printer is physically in the circ office on campus and we are not there.

I'd appreciate any advice.

Nicole Longpré (she/her)
Systems Librarian
Bellevue College
nlongpre at bellevuecollege.edu<mailto:nlongpre at bellevuecollege.edu>

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