[Wactclc-alma] external account login issues

[Derylak, Deborah]

Hi, y'all -

We're having an issue with external account logins - that is, anyone with an external account type cannot log into Alma or Primo.  Any attempt to do so produces the following error messages:

Alma - Your login attempt has failed. The username or password or location may be incorrect.

Primo - Invalid UserID and/or Password. Please re-enter.

Library staff can use our administrative and circ accounts, which are both internal, and CPTC students, faculty and staff aren't exactly clamoring to log into their accounts in Primo, so it's not a super urgent issue - but, it is a problem we would be delighted to solve!

Has anyone else experienced this?  Is it an Alma issue?  An issue with our SIS upload?  Something else?

Any wisdom from the collective is very welcome.  Thanks!  :-)

peace,
Deb


Deb Derylak, MLIS (she/her/hers)
Learning Resource Center Coordinator


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