[Wactclc-alma] [EXTERNAL*]-Re: LibChat Widget in Primo

Fri May 29 15:25:33 PDT 2020

Thanks for the quick reply Lauren! I have the same widget in a few different places – LibGuides, Primo, Website CMS – and I didn’t get any padding styles to appear from what I could tell.

Really good approach. Too bad it’s gotta feel so heavy handed, but the results appear nice and function.

Ryer Banta
Information Literacy and Technology Librarian
Pronouns: he/him/his
Centralia College
360-623-8121
Ryer.Banta at centralia.edu<mailto:Ryer.Banta at centralia.edu>

From: "Bryant, Lauren" <lbryant at shoreline.edu>
Date: Friday, May 29, 2020 at 2:58 PM
To: Ryer Banta <ryer.banta at centralia.edu>, WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL*]-Re: LibChat Widget in Primo

CAUTION: This email originated from outside of Centralia College. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Ryer and everyone,

The widget wouldn't take my CSS changes when I did it internally through the Springshare build a widget changer. I had to add the changes afterward and even then it wouldn't take until I added the dreaded !important tag. I'm not sure why. Here's the CSS class I targeted to add the padding: .lcs_slide_out-r . It should be the class you use to change positioning or any other big changes. I'm assuming it doesn't take the changes in the widget CSS because of the Angular JS writing all the CSS on the fly, but it's still annoying! Anyone have any insight?

/*adds top padding to AskWA button so search button isn't hidden */
.lcs_slide_out-r {
top: 200px !important;
}

Lauren V. Bryant, MLIS

Priority Associate Librarian

Ray Howard Library

Shoreline Community College

Library.Shoreline.Edu<http://library.shoreline.edu/> | 206. 546.4774<tel:206-546-4774>

Reference T, W, TH 1:30 - 7:30

Pronouns: she, her

🌐 LaurentheLibrarian.com<https://www.laurenthelibrarian.com/>

[Image removed by sender. Shoreline Community College logo]

________________________________
From: Ryer Banta <ryer.banta at centralia.edu>
Sent: Friday, May 29, 2020 1:35 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>; Bryant, Lauren <lbryant at shoreline.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL*]-Re: LibChat Widget in Primo

Hi Lauren,

Did you add padding within the CSS of the Widget, or in the custom CSS file of Primo, or some other method? I’m trying widget route, but no luck yet.

A little tip for everyone, that may save a little sanity – with the slide-out tab, you can make edits after widget is live, but your browser may remember prior versions, even after refreshing page, making it look like your changes didn’t stick. Open up a private window or different browser to see changes.

Thanks,

Ryer Banta

Information Literacy and Technology Librarian

Pronouns: he/him/his

Centralia College

360-623-8121

Ryer.Banta at centralia.edu<mailto:Ryer.Banta at centralia.edu>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Elena Bianco <Elena.Bianco at skagit.edu>
Reply-To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Date: Friday, May 29, 2020 at 1:10 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL*]-Re: LibChat Widget in Primo

CAUTION: This email originated from outside of Centralia College. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Yes, that's correct. I just figured people would know to do that. That's actually Skagit's widget below. The blog post makes clear that you have to generate your own widget in the LibChats app FIRST...

Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273

Stay connected and follow SVC libraries on Facebook or Instagram.

________________________________

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Devereux, Saint-Jean <sdevereux at shoreline.edu>
Sent: Friday, May 29, 2020 1:07 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [EXTERNAL*]-Re: [Wactclc-alma] LibChat Widget in Primo

I may be wrong here, but I believe that you should go into LibApps and generate the widget yourself before you do this so you can enter your institiution's own hash. If you use the exact code below I believe all your chats will go to Shoreline first.

Maybe Lauren or someone else can clarify, but that's my understanding.

v/r,

saint-jean

Saint-Jean Devereux
Library Technical Services
Ray Howard Library [Z53 / WAUHMN]

Shoreline Community College
library.shoreline.edu | 206.546.6962
Pronouns: he, him / they, them

________________________________

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Elena Bianco <Elena.Bianco at skagit.edu>
Sent: Friday, May 29, 2020 11:26 AM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>; WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-alma] LibChat Widget in Primo

Hi Everyone:

Lauren Bryant at Shoreline very kindly shared with me a link on the Developer's Network that talks about how to add the LibChat Slide widget to Primo<https://developers.exlibrisgroup.com/blog/embedding-springshare-libchat-widget-into-the-primo-nu/>. I remember Amy saying that there were some accessibility issues with it not working with screen readers, which is a concern, but just in case you are interested in adding it, here's how to do it. These are directions that I sent to Greg over at Lake Washington. Wade suggested I forward them to the list, so here you go...

  1.  Go to Discovery in Alma and choose Configure Views. Then, choose to Edit your view:

[cid:image001.png at 01D635CD.6381D830]

2. Then, go to the last tab that's called Manage Customization Package, then click on Download Current View Customization Package.

[cid:image002.png at 01D635CD.6381D830]

That will download a Zipped file. Save the Zipped file someplace and unzip it.

3. Then, go to the folder called js and open the custom.js folder using something like WordPad or Notepad (not WORD)

[cid:image003.png at 01D635CD.6381D830]

Then, edit that file, putting this code in there right after the 'use strict';

(function () {

    "use strict";

    'use strict';

/*----------below is the code for libchat-----------*/

                // Adds the chat button

                (function() {

                                var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = 'true';

                                lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') +

'v2.libanswers.com/load_chat.php?hash=bcda802129b1ee716f9f14a23b360d1b';

                                var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);

                })();

Then, save your file, rezip the package and reload it using the Upload Customization package:

[cid:image004.png at 01D635CD.6381D830]

Then, it should show up. One thing to note (my cautionary tale, 'cause you know that's what I'm all about): If you use a MAC, it will add some invisible files and Alma won't let you reload it. So, if at all possible use a PC. If you do have a Mac, Wade can help. He helped me.

We used the left-side widget and that seems to work pretty well because it still shows up when a record is linked to:

[cid:image005.png at 01D635CD.6381D830]

The only thing I don't like is that our service is called "Ask a Librarian" and it ends up being small text and I can't figure out how to make it bold, so I may have to change the text to "Ask Us!" so it's easier to read...

So, good luck with that, everyone. Super excited to have this service working in Primo.

Take care,

Elena

Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273

Stay connected and follow SVC libraries on Facebook or Instagram.

________________________________

From: Bem, Greg <Greg.Bem at lwtech.edu>
Sent: Friday, May 29, 2020 10:29 AM
To: Elena Bianco <Elena.Bianco at skagit.edu>
Subject: RE: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments

Hey Elena,

What was your process for adding the side widget to all Primo pages?

(I may have missed a thread in the Alma listserv!)

Thanks,

Greg

Greg Bem, MLIS

Faculty Library Coordinator

Library Learning Commons

Lake Washington Inst. Of Technology

Pronouns: he/him/his

Vice President, AFT 3533, ’19-‘20

Contact Info

greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>

425-739-8100 xt.8898

http://www.lwtech.edu/campus-life/library

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or

Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>

From: Elena Bianco <Elena.Bianco at skagit.edu>
Sent: Friday, May 29, 2020 9:31 AM
To: Bryant, Lauren <lbryant at shoreline.edu>; Bem, Greg <Greg.Bem at lwtech.edu>
Subject: Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments

EXTERNAL SENDER: Use caution with links and attachments

________________________________

HI Lauren:

I got it added this morning, and I added the left side widget because of what you said about the right and because the right-side widget gets covered over when you open a record. If it's on the left, it's still visible when someone opens the record.

[cid:image006.png at 01D635CD.6381D830]

Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273

Stay connected and follow SVC libraries on Facebook or Instagram.

________________________________

From: Bryant, Lauren <lbryant at shoreline.edu<mailto:lbryant at shoreline.edu>>
Sent: Thursday, May 28, 2020 7:33 PM
To: Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>; Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu> <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>
Subject: Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments

We added ours to primo last week and I noticed that the side tab widget blocked the "go" button on mobile view. You'll know what I mean if you try that side widget. Anyways I had to add 200 px on padding to move it down a little. This is how we have it now: https://sbctc-shoreline.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_SHORLINE:SHORELINE&lang=en

 let me know if you want to do the same and I can help!

Lauren V. Bryant, MLIS

Priority Associate Librarian

Ray Howard Library 🏫

Shoreline Community College

💻Library.Shoreline.Edu<http://library.shoreline.edu/>

Reference📑 T, W, TH 1:30 - 7:30

Pronouns: she, her 👩‍🏫

📚LaurentheLibrarian.com<https://www.laurenthelibrarian.com/>

[Image removed by sender. shoreline logo]

Sent from my mobile device.

________________________________

From: Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Thursday, May 28, 2020 6:59 PM
To: Bryant, Lauren; Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>
Subject: Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments

Hi Lauren:

Thanks for the info. No, we don't have a chat with a librarian button in Canvas. That's a great idea!

I'm in the process of getting chat reference widgets ready to go for when we go live tomorrow and plan to put them on all of the library's pages. Currently, they are only on the Ask a Librarian page, which has been linked from the library's home page...

I also want to try and get them in Primo and as many of our databases as will allow such a thing...

Thanks!

Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273

Stay connected and follow SVC libraries on Facebook or Instagram.

________________________________

From: Bryant, Lauren <lbryant at shoreline.edu<mailto:lbryant at shoreline.edu>>
Sent: Thursday, May 28, 2020 6:48 PM
To: Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>; Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu> <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>
Subject: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments

Hi Greg and Elena,

I'm not sure if Leslie wants me to share this on the listserv, but our incoming chat reference was really really high in April (96 incoming students from Shoreline), but it dropped down to 32 incoming chats this month and we think it's because our eLearning department removed the "Chat with a Librarian" button in Canvas.

Greg, do you guys have a button like that for your instructors? Elena, do you? I'd love to get some data from other colleges to help convince them to reinstate it. Our incoming reference questions dropped so low when they removed it! Thanks for your help!

Lauren V. Bryant, MLIS

Priority Associate Librarian

Ray Howard Library

Shoreline Community College

Library.Shoreline.Edu<http://library.shoreline.edu/> | 206. 546.4774<tel:206-546-4774>

Reference T, W, TH 1:30 - 7:30

Pronouns: she, her

🌐 LaurentheLibrarian.com<https://www.laurenthelibrarian.com/>

[Image removed by sender. Shoreline Community College logo]

________________________________

From: Clams-l <clams-l-bounces at lists.ctc.edu<mailto:clams-l-bounces at lists.ctc.edu>> on behalf of Bem, Greg via Clams-l <clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>>
Sent: Thursday, May 28, 2020 5:05 PM
To: College and Media Librarians of WA <clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>>
Cc: Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>; Jen Stutesman <coffeediva1965 at gmail.com<mailto:coffeediva1965 at gmail.com>>; j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu> <j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu>>
Subject: Re: [Clams-l] Video Reference appointments

Also, I can’t speak for my colleagues, but I’ve noticed that adding the 15/30/45 minute reference sessions for individuals and small groups on top of the 5-8 other Zoom meetings each day ends up becoming really fatiguing, so I’m trying to figure out how to figure the work energy balance piece.

Greg Bem, MLIS

Faculty Library Coordinator

Library Learning Commons

Lake Washington Inst. Of Technology

Pronouns: he/him/his

Vice President, AFT 3533, ’19-‘20

Contact Info

greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>

425-739-8100 xt.8898

http://www.lwtech.edu/campus-life/library

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or

Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>

From: Clams-l <clams-l-bounces at lists.ctc.edu<mailto:clams-l-bounces at lists.ctc.edu>> On Behalf Of Bem, Greg via Clams-l
Sent: Thursday, May 28, 2020 5:01 PM
To: College and Media Librarians of WA <clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>>
Cc: Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>; Jen Stutesman <coffeediva1965 at gmail.com<mailto:coffeediva1965 at gmail.com>>; j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu>
Subject: Re: [Clams-l] Video Reference appointments

  1.  We have stopped doing drop-in hours. We only do appointments now.
  2.  As-needed basis depending on how we encounter the student. Sometimes they reach out to a specific librarian directly.
  3.  N/A

Greg Bem, MLIS

Faculty Library Coordinator

Library Learning Commons

Lake Washington Inst. Of Technology

Pronouns: he/him/his

Vice President, AFT 3533, ’19-‘20

Contact Info

greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>

425-739-8100 xt.8898

http://www.lwtech.edu/campus-life/library

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or

Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>

From: Clams-l <clams-l-bounces at lists.ctc.edu<mailto:clams-l-bounces at lists.ctc.edu>> On Behalf Of Jen Stutesman via Clams-l
Sent: Thursday, May 28, 2020 3:53 PM
To: clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>
Cc: Jen Stutesman <coffeediva1965 at gmail.com<mailto:coffeediva1965 at gmail.com>>; j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu>
Subject: [Clams-l] Video Reference appointments

Hi collective mind!

I'd like to know how everyone else is scheduling their librarians to do Video Chat, if you're doing that. I went and re-read the archives from last month, about whether you were Zooming and how not to be Zoom bombed, but I'd like more detail about who and how you schedule librarians and students for Video Reference interactions. As a reminder, here is what I found from the archive:

LWTC, RTC, Highline, Skagit Valley use Zoom.

Pierce College uses ConEx Cranium Cafe instead of Zoom.

Highline uses MS Booking to schedule

Highline does not have general drop-in Zoom hours, just scheduled ones.

Shoreline uses LibCal to schedule.

Skagit Valley uses Google Forms to schedule.

Most campuses who do offer Video reference require the student or faculty to login through their ezproxy *first* to prevent Zoombombing.

So, here are my questions:

1. Does your library do *just* scheduled Video Reference appointments, unscheduled Drop-In appointments, or both?

2. Are the librarians scheduled *separately* for Video Reference shifts from their Library Chat shifts? Or, on a rotating "as-needed" basis when you receive a request?

3. If you do schedule librarians to do Video Reference shifts, who gets scheduled? Just Full Time librarians? Full and Part Time? Just Permanent librarians? Permanent and Temporary?

Thanks everyone!!

-jen

-Jen Stutesman, MLIS

Temporary Reference Librarian, Bellevue College

--

"The United States’ history of racism should not be erased or modified, just because some find it difficult to come to terms with, or because it names people whose generational wealth and power is entwined with that racism. In fact, it is this constant desire to whitewash the past that dooms us to repeat it."

-- Erin Shigaki, https://tinyurl.com/scy9anb

This email is not from a Skagit Valley College email address. As such, the SVC IT Department cannot ensure its safety. Please use proper judgement and caution when opening attachments, clicking on links, or responding to this email..

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