[Wactclc-alma] FW: [External]Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Herman, Amy
aherman at olympic.edu
Mon Jul 6 11:23:07 PDT 2020
FYI... our ScienceDirect collections were affected by this today, because I had parser parameter overrides in place. However when I deleted the overrides, everything is working just fine. Which makes me think that the original problem that my overrides were solving had already been fixed by EL and the overrides were no longer necessary.
In any case, it sounds like there may be issues with any database for which you have a parser parameter override in place, but they will fix it tonight for NA.
Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>
OC Libraries are OPEN online only! Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources.
From: Alma <alma-bounces at exlibrisusers.org> On Behalf Of Dana.Moshkovits--- via Alma
Sent: Monday, July 6, 2020 10:52 AM
To: Alma at exlibrisusers.org; Verity Allison <vallison at sgul.ac.uk>; alex.forrest at ed.ac.uk
Cc: Dana.Moshkovits at exlibrisgroup.com
Subject: [External]Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
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Hi All
We will like to update you that we have identified the source of the issue and developed a fix which will be deployed at all instances in the timelines listed below, we have taken into account each region's working hours in order to have as minimal as possible impact.
The deployment will be done according to the following schedule:
1. APAC - July 7, 04:00 AM (Sydney Time)
2. China - July 7, 02:00 AM (Shanghai Time)
3. Europe - July 6 EU00 - 18:30 PM (UK Time)
4. Europe - All remaining EU servers July 7, 02:00 AM (UK Time)
5. Canada - July 7, 03:30 AM (Eastern Time Zone)
6. North America July 7, 03:30 AM (Eastern Time Zone)
We will be working closely with specific customers in order to make sure that the fix resolved the problem.
Thanks,
Dana
From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Dana.Moshkovits--- via Alma
Sent: Monday, July 6, 2020 06:32 PM
To: Verity Allison <vallison at sgul.ac.uk<mailto:vallison at sgul.ac.uk>>; Forrest, Alex from University of Ediburgh <alex.forrest at ed.ac.uk<mailto:alex.forrest at ed.ac.uk>>; Alma Users <Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>>
Cc: Dana Moshkovits <Dana.Moshkovits at exlibrisgroup.com<mailto:Dana.Moshkovits at exlibrisgroup.com>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
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Dear Verity,
We are dealing with this issue with the highest priority, we have identified the problem and developed a fix for it, we are currently in the process of testing it making sure it addresses all reported problems.
We will provide a detailed plan in the course of the next two hours.
Thanks,
Dana
From: Verity Allison <vallison at sgul.ac.uk<mailto:vallison at sgul.ac.uk>>
Sent: Monday, July 6, 2020 06:10 PM
To: Forrest, Alex from University of Ediburgh <alex.forrest at ed.ac.uk<mailto:alex.forrest at ed.ac.uk>>; Alma Users <Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>>
Cc: Dana Moshkovits <Dana.Moshkovits at exlibrisgroup.com<mailto:Dana.Moshkovits at exlibrisgroup.com>>
Subject: RE: Electronic service level overrides not working - possible Alma release regression?
CAUTION: EXTERNAL Email.
Dear Dana,
I agree with Alex, and a more specific timeframe for resolution would also be helpful.
I am surprised the status page continues to display the service as operating normally, this does not reflect the level of disruption we are experiencing - particularly given the current situation with lockdown and the resulting reliance on online resources.
Regards,
Verity
__
Verity Allison | Journals and e-resources librarian
Information Services
St George's, University of London
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From: FORREST Alex <Alex.Forrest at ed.ac.uk<mailto:Alex.Forrest at ed.ac.uk>>
Sent: 06 July 2020 14:30
To: Ex Libris user community discussion list for Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>; Verity Allison <vallison at sgul.ac.uk<mailto:vallison at sgul.ac.uk>>
Cc: Dana.Moshkovits at exlibrisgroup.com<mailto:Dana.Moshkovits at exlibrisgroup.com>
Subject: RE: Electronic service level overrides not working - possible Alma release regression?
Dear Dana,
Is there any way of us gauging how many of our e-resources might be affected? Not all of ours are.
We are being called to address the issue as a major incident here (considering the situation with lockdown) - It would help if we knew what percentage of our resources might be affected. I'm guessing most sites affected are spending a lot of time having the same discussions.
Thanks
Alex
From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Dana.Moshkovits--- via Alma
Sent: 06 July 2020 12:08
To: Verity Allison <vallison at sgul.ac.uk<mailto:vallison at sgul.ac.uk>>; Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>
Cc: Dana.Moshkovits at exlibrisgroup.com<mailto:Dana.Moshkovits at exlibrisgroup.com>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
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Hi Verity
The status page has been updated.
https://status.exlibrisgroup.com/
Thanks,
Dana
From: Verity Allison <vallison at sgul.ac.uk<mailto:vallison at sgul.ac.uk>>
Sent: Monday, July 6, 2020 01:26 PM
To: Alma Users <Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>>
Cc: Dana Moshkovits <Dana.Moshkovits at exlibrisgroup.com<mailto:Dana.Moshkovits at exlibrisgroup.com>>
Subject: RE: Electronic service level overrides not working - possible Alma release regression?
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Hi Dana,
Thank you for the update - I think it is highly misleading this information is not available on the Exlibris System Status page - this is a major disruption with a sever impact on our users, and staff supporting users with access problems resulting from this issue.
Regards,
Verity
__
Verity Allison | Journals and e-resources librarian
Information Services
St George's, University of London
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From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Dana.Moshkovits--- via Alma
Sent: 06 July 2020 11:13
To: Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>
Cc: Dana.Moshkovits at exlibrisgroup.com<mailto:Dana.Moshkovits at exlibrisgroup.com>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Hi All,
Further to the email below we would like to share additional information regarding the issue we have reported below.
Alma link resolution will not work properly in the following cases:
1. APAC and North America
* Local standalone portfolios with static URL
* Local portfolios with static URL that override dynamic URL defined at the level of the collection service
1. Europe
* Portfolios with linking parameters
The difference between the effect on APAC/North America and Europe is due to an earlier fix that was first implemented in the EU instances last night which requires further development.
Once the fix development is done, the complete fix will be implemented at all of the instances at once.
We can assure you that we are dealing with this issue with the highest priority and will issue a fix later today.
We apologize for any inconvenience that this problem is causing.
Dana Moshkovits
Director of Product Management
Tel: 972-54-8004415
Email: dana.moshkovits at exlibrisgroup.com<mailto:dana.moshkovits at exlibrisgroup.com>
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From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Daniel Greenberg via Alma
Sent: Monday, July 6, 2020 09:31 AM
To: Alma Users <Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>>
Cc: Daniel Greenberg <Daniel.Greenberg at exlibrisgroup.com<mailto:Daniel.Greenberg at exlibrisgroup.com>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
CAUTION: EXTERNAL Email.
Dear Colleagues,
We would like to update you that we have noted the emails regarding the issue of electronic service level overrides. We are analyzing the matter and will update you as soon as we have found the source and an expected resolution of the problem.
The Alma Team
From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Lucy Walton via Alma
Sent: 06 July, 2020 05:44
To: Alma Users <Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>>
Cc: Lucy Walton <L.Walton at westernsydney.edu.au<mailto:L.Walton at westernsydney.edu.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
CAUTION: EXTERNAL Email.
The appear to have made the Service parser parameter field editable, which would override the override - if that makes any sense?
Regards
Lucy Walton | Senior Librarian, Digital Discovery & Services
Library
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From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Stacey van Groll via Alma
Sent: Monday, 6 July 2020 12:13 PM
To: Ex Libris user community discussion list for Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Cc: Stacey van Groll <s.vangroll at library.uq.edu.au<mailto:s.vangroll at library.uq.edu.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Hi,
I'm not convinced it's all of them, but I'm not sure of what the trigger is.
I've checked several which are fine, and I would expect way more complaints.
Cheers,
Stacey van Groll
Discovery and Access Coordinator
Library Technology Service
University of Queensland Library
Alma & Primo Certified Administrator (Alma AP01 & Primo BO MT APAC01)
________________________________
From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> on behalf of Tracey Reeves via Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Sent: Monday, 6 July 2020 11:48 AM
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Cc: Tracey Reeves <tracey.reeves at adelaide.edu.au<mailto:tracey.reeves at adelaide.edu.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Hi Zac,
Thanks, that certainly helps - I was doing something similar. I am a little worried though as some of the collections we've found don't come up using these parameters in Analytics.
Also thanks Stacey for your case number. Yes I agree I'm thinking it could well be related to the July release. Not a good start to the week!
Kind regards,
Tracey
Tracey Reeves
Licensing & Access Librarian
Collections & Discovery Services, Barr Smith Library
The University of Adelaide
Adelaide SA 5005
Tel: +61 8 8313 4536
Email: tracey.reeves at adelaide.edu.au<mailto:%20tracey.reeves at adelaide.edu.au>
CRICOS Provider Number 00123M
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From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Zac Holly via Alma
Sent: Monday, 6 July 2020 10:48 AM
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Cc: Zac Holly <Z.Holly at latrobe.edu.au<mailto:Z.Holly at latrobe.edu.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Hi all,
Thanks for alerting us to this problem and the fix. It seems to be fairly easy to identify the problem collections using Analytics. In an 'E-Inventory' analysis, you can create a report where "Service Parser Parameters (override)" is Not Null. I could only identify 6 potential problem collections at our institution but hopefully that is everything.
Regards,
Zac Holly
Senior Advisor, Resources
Collections & Access Dept.
La Trobe University Library
Melbourne Campus | Bundoora, Victoria 3086 Australia
T: 61 3 9479 1939
Availability: Mon - Fri (9.00am - 5:00pm)
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From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Stacey van Groll via Alma
Sent: Monday, 6 July 2020 11:12 AM
To: Ex Libris user community discussion list for Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Cc: Stacey van Groll <s.vangroll at library.uq.edu.au<mailto:s.vangroll at library.uq.edu.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Hi,
I've opened high priority case: 00858067
I have a suspicious side-eye towards the July 2020 release applied yesterday morning, as our reports started yesterday afternoon.
Are the Australians being the canaries again?
Cheers,
Stacey van Groll
Discovery and Access Coordinator
Library Technology Service
University of Queensland Library
Alma & Primo Certified Administrator (Alma AP01 & Primo BO MT APAC01)
________________________________
From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> on behalf of Tracey Reeves via Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Sent: Monday, 6 July 2020 11:08 AM
To: Ex Libris user community discussion list for Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Cc: Tracey Reeves <tracey.reeves at adelaide.edu.au<mailto:tracey.reeves at adelaide.edu.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Hi everyone,
I am glad that it is not just us! Thanks for confirming Andrew, Rachel and Stacey. I will be logging a high priority SF case.
Yes Stacey, if you hit "Save" on the collection then the override seems to take effect again.
Kind regards,
Tracey
Tracey Reeves
Licensing & Access Librarian
Collections & Discovery Services, Barr Smith Library
The University of Adelaide
Adelaide SA 5005
Tel: +61 8 8313 4536
Email: tracey.reeves at adelaide.edu.au<mailto:%20tracey.reeves at adelaide.edu.au>
CRICOS Provider Number 00123M
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From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> On Behalf Of Stacey van Groll via Alma
Sent: Monday, 6 July 2020 10:29 AM
To: Ex Libris user community discussion list for Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Cc: Stacey van Groll <s.vangroll at library.uq.edu.au<mailto:s.vangroll at library.uq.edu.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Hi,
We are seeing this too, with reports starting yesterday.
I fixed one for Project Muse by removing a space in the parser override, but with these comments I'm starting to think just the act of saving might correct it?
Cheers,
Stacey van Groll
Discovery and Access Coordinator
Library Technology Service
University of Queensland Library
Alma & Primo Certified Administrator (Alma AP01 & Primo BO MT APAC01)
________________________________
From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> on behalf of Rachel Wray via Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Sent: Monday, 6 July 2020 10:56 AM
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Cc: Rachel Wray <Rachel.Wray at slq.qld.gov.au<mailto:Rachel.Wray at slq.qld.gov.au>>
Subject: Re: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Morning Tracey
We have just identified the same problem with our electronic service override for PressReader that we have recently put int place due to PressReader no longer supports http.
Kind regards
Rachel
Rachel Wray | Team Leader, eResource Management
State Library of Queensland | PO Box 3488, South Brisbane 4101
t 07 3840 7803 | e rachel.wray at slq.qld.gov.au<mailto:rachel.wray at slq.qld.gov.au> | w slq.qld.gov.au
SLQ BLUE TEAM
Email is the best form of contact during this time.
________________________________
From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> on behalf of Tracey Reeves via Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Sent: 06 July 2020 10:50
To: Ex Libris user community discussion list for Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
Cc: Tracey Reeves <tracey.reeves at adelaide.edu.au<mailto:tracey.reeves at adelaide.edu.au>>
Subject: [ALMA-L] Electronic service level overrides not working - possible Alma release regression?
Morning everyone,
We've just identified a problem with electronic service level overrides suddenly not working (not all of them strangely, but there are quite a few we've found so far where this is the case).
I'm wondering if this has something to do with the Alma July release, as the title which alerted us to this problem originally apparently stopped working yesterday.
Here's an example:
[cid:image005.png at 01D653D7.4ABF8DB0]
This error comes up when trying to access any of the portfolios:
[cid:image006.png at 01D653D7.4ABF8DB0]
Interestingly if I take out the service parser parameters override, save it and then put the override straight back in and save again, all works OK.
Is anyone else seeing this behaviour?
Kind regards,
Tracey
Tracey Reeves
Licensing & Access Librarian
Collections & Discovery Services, Barr Smith Library
The University of Adelaide
Adelaide SA 5005
Tel: +61 8 8313 4536
Email: tracey.reeves at adelaide.edu.au<mailto:%20tracey.reeves at adelaide.edu.au>
CRICOS Provider Number 00123M
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