[Wactclc-alma] Login issue with Alma/Primo

[Tammy Siebenberg]

Wade,

The dates were all correct.  As you know from private emails, we made sure our LDAP certificate was corrected, and everything is working again.  Thanks for your help.

Tammy

Tammy R. Siebenberg, MLIS
Director – Library & Media Services
Yakima Valley College
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
yvcc.edu<http://yvcc.edu/>
Hispanic-Serving Institution
[cid:image003.jpg at 01D5C18C.E38EDAB0]

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Thursday, January 2, 2020 1:58 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Login issue with Alma/Primo

First thing to check is patron record expiration dates.

You may not have updated the expiration dates configured in the patron load for the winter quarter.

If a patron record is expired, authentication won’t work.


Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Thursday, January 2, 2020 12:58 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Login issue with Alma/Primo

Yakima is having the same issue.  We can’t log in with our active directory (LDAP) accounts.

Tammy R. Siebenberg, MLIS
Director – Library & Media Services
Yakima Valley College
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
yvcc.edu<http://yvcc.edu/>
Hispanic-Serving Institution
[cid:image004.jpg at 01D5C18C.D04913D0]

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of John Mullen
Sent: Thursday, January 2, 2020 12:46 PM
To: wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Login issue with Alma/Primo

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Help Desk at x4717 or email helpdesk at yvcc.edu<mailto:helpdesk at yvcc.edu>.
Happy New Year! Staff returned this week unable to login. Have a ticket in with school IT to see if they made any changes. We can login and work with internal accounts. Anyone else having issues?

--
John Mullen
Library IT Specialist
Library Media Center | Everett Community College
2000 Tower Street | Everett, WA 98201
jmullen at everettcc.edu<mailto:jmullen at everettcc.edu>
(425) 259-8291
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