[Wactclc-alma] Login issue with Alma/Primo

[John Mullen]

Checked the dates, they are all current for winter quarter. SIS load job
ran successfully. Haven't heard from IT yet.

John

On Thu, Jan 2, 2020 at 1:58 PM Guidry, Wade <WadeG at bigbend.edu> wrote:

> First thing to check is patron record expiration dates.
>
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> You may not have updated the expiration dates configured in the patron
> load for the winter quarter.
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>
> If a patron record is expired, authentication won’t work.
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> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Tammy Siebenberg
> *Sent:* Thursday, January 2, 2020 12:58 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Login issue with Alma/Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Yakima is having the same issue.  We can’t log in with our active
> directory (LDAP) accounts.
>
>
>
> *Tammy R. Siebenberg, MLIS*
>
> *Director – Library & Media Services*
>
> *Yakima Valley College*
>
> 509.574.4984
>
> tsiebenberg at yvcc.edu
>
> yvcc.edu
>
> Hispanic-Serving Institution
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *John
> Mullen
> *Sent:* Thursday, January 2, 2020 12:46 PM
> *To:* wactclc-alma at lists.ctc.edu
> *Subject:* [Wactclc-alma] Login issue with Alma/Primo
>
>
>
> *CAUTION:* This email originated from outside of the organization. Do not
> click links or open attachments unless you validate the sender and know the
> content is safe. If you are unsure, contact the Help Desk at x4717 or email
> helpdesk at yvcc.edu.
>
> Happy New Year! Staff returned this week unable to login. Have a ticket in
> with school IT to see if they made any changes. We can login and work with
> internal accounts. Anyone else having issues?
>
>
> --
>
> John Mullen
>
> Library IT Specialist
>
> Library Media Center | Everett Community College
> 2000 Tower Street | Everett, WA 98201
> jmullen at everettcc.edu
>
> (425) 259-8291
>


-- 
John Mullen
Library IT Specialist
Library Media Center | Everett Community College
2000 Tower Street | Everett, WA 98201
jmullen at everettcc.edu
(425) 259-8291
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