[Wactclc-alma] Holds not popping up when item returned

[Thomas, Kirsti]

Adrienne,

We create suppressed test, bib, holdings, and item records for every location we've got. We also have test patron records with library staff email addresses for every user group we've got.  This was a trick I picked up from Nancy Nathansen at the University of Oregon and it's been really helpful for troubleshooting this kind of stuff.

I know this doesn't help with the pop-up message problem :) but maybe if you created a few test item records on a suppressed holdings record, you could place holds on them for testing purposes?

It will be ok!

Kirsti S. Thomas
Library Technical Service Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Adrienne Roush
Sent: Thursday, February 13, 2020 12:54
To: wactclc-alma at lists.ctc.edu
Subject: Re: [Wactclc-alma] Holds not popping up when item returned

Hi,
I’m having trouble with holds on our chromebooks. Placing holds works, but when one is returned and scanned in, there is no ‘pop up’ telling us that there’s a hold on it.
I’ve looking around and cannot find where/how to correct this.
Any help is appreciated. I could (maybe?) provide more details if needed. Ours are all checked out right now, with one on the holds shelf so we don’t have a bunch hanging around to experiment with, sadly.
Thanks,
Adrienne


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