[Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

[Lesley Caldwell]

Well, that was yesterday and today is today. :)

Our fines and fees did "fail" this morning. It's the same thing as Tammy reports. The email notifications were sent successfully; however, the SMS messages failed because, duh, we don't send SMS.

Should we open a ticket, Wade?
-Lesley


Total messages processed

324

2

Messages sent successfully

162

3

Messages failed to be sent

162




Failed to send Fines Fees SMS notification to user since no preferred SMS exists{PROFILE_ID=Standard Fine and Fees Notice, MESSAGE=No Preferred sms entered, JOB_ID=4362424390002818, USER_NAME=925456941}

Fines Fees notification sent successfuly{PROFILE_ID=Standard Fine and Fees Notice, JOB_ID=4362424390002818, USER_NAME=925456941}



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Monday, February 3, 2020 3:35 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

Hi Tammy,

I'm not seeing any jobs failing here.

Sorry!
Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Tammy Siebenberg
Sent: Monday, February 3, 2020 3:07 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

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Starting last night I have had two fulfillment jobs partially fail because they tried to send SMS notifications when the user had no preferred SMS.  However, I don't have any notification letters enabled for SMS.

The first was an Overdue Items - Notification  on 2/2/20 at 11:35 p.m.
The second was a Fines\Fees - Notification on 2/3/20 at 9:03 a.m.

Are any of you experiencing this?  How do I stop this from happening?

Tammy

Tammy R. Siebenberg, MLIS
Director of Library & Media Services
Yakima Valley College
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
yvcc.edu<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fyvcc.edu%2f&c=E,1,u2BX20y5nx_V2oY-dzmL1W5h4ihsUciLvScUZ--prbrsdjWeEO7r6G5pMSmpdZjhd67He68uZrNniqMAfDmmIB-YvBjq_tQSNib3Wad2IwM2AGwyT5C-JOsT&typo=1>
Hispanic-Serving Institution
[cid:image001.jpg at 01D5DB3A.4ABBB7A0]

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