[Wactclc-alma] Blocking loans when item already checked out

[Charly Eaton]

Traci,

I'm actually experiencing the exact opposite in which Alma is *not *alerting
me to the fact an item is currently checked out. I'm trying to find the
setting that would trigger the “checked out to another patron” message and
block the loan.

On Tue, Oct 22, 2019 at 1:12 PM Traci Taylor <ttaylor at btc.edu> wrote:

> Hi Charly,
>
>
>
> One of our part-time staff ran in to a similar problem yesterday. Here is
> what happened.
>
>
>
> “A student just came to check out a book that Alma said was already
> checked out to another patron.  I tried to check it back in first so we
> would know who’s account to clear of possible charges for an item that was
> still on the shelf.  When I tried it told me item was not checked out.  So
> I tried again to check it out to the student and had to override the
> “checked out to another patron” message that popped up.  Not sure what the
> problem is.”
>
>
>
> Is this similar to what you experienced?
>
>
>
> Thanks,
>
> Traci
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Charly
> Eaton
> *Sent:* Tuesday, October 22, 2019 1:02 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] Blocking loans when item already checked out
>
>
>
> Hi everyone,
>
>
>
> Today I discovered that when an item currently on loan is checked out to
> another patron, rather than triggering a message and blocking the loan,
> Alma instead checks the item in and then back out to the new borrower.
> While convenient, this is problematic because staff are given no indication
> that the item was improperly checked in and erroneous fines may have
> occurred. I can't seem to find the setting for this under Fulfillment >
> General > Other Settings. Anyone know where to look?
>
>
>
> --
>
> *Charly Eaton*
>
> *Circulation Services Manager*
>
> *Learning Resources/Library*
>
> *425.640.1447*
>
> *Work Schedule: Monday - Friday 7:00 - 4:00*
>
>

-- 
*C**harly Eaton*
*Circulation Services Manager*
*Learning Resources/Library*
*425.640.1447*
*Work Schedule: Monday - Friday 7:00 - 4:00*
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