[Wactclc-alma] [EXT] Loan receipt letters inconsistently going out

[Daniel Moore]

...well, that was obviously what wasn't being done. Just tested and, sure
enough, clicking "Done" sent the email...

Has it always been this way? Have I never noticed this before? If you circ
and item and instead of clicking "Done" use the menu to go back to Patron
Services, Alma doesn't send an email.

Dan

On Thu, Mar 7, 2019 at 11:52 AM Staley, Laura <lstaley at rtc.edu> wrote:

> Hi, Dan -
>
>
>
> I hate to ask the obvious, but is everyone remembering to click “Done”
> when they finish checking the items out to the students?  At RTC, if I skip
> that step, no email will be sent, although the item does show up as checked
> out in the patron record.
>
>
>
> Thanks,
>
>
>
>
>
> Laura Staley
>
> Media Librarian
>
> [image: RTC 2012 new logo email signature]
>
> 3000 NE 4th St. Renton, WA 98056
>
> Phone: (425) 235-2331 Ext. 5679 <%28425%29%20235-2331%20x5679>
>
> Email: lstaley at RTC.edu |RTC.edu
>
>
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Thursday, March 07, 2019 11:19 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [EXT] [Wactclc-alma] Loan receipt letters inconsistently going
> out
>
>
>
> Hey all,
>
>
>
> I'm a bit stumped here. Students are reporting that they are no longer
> receive loan receipt emails. A few of us have tested and we aren't
> receiving them either. However, one of us IS still getting those emails.
>
>
>
> I checked in Letter Activity and the loan receipt is enabled. Any ideas
> why this might be happening?
>
>
>
> -Dan
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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