[Wactclc-alma] System down procedures

[Thomas, Kirsti]

Hi folks,

We had an emergency situation yesterday morning where no one could log into Alma or patron accounts in Primo. Luckily, we had a shared Word document in Office 365 on how to troubleshoot the problem (thanks to advice from Wade going back a few years).  If you don't already have a similar document, you might want to make one.  It was a lifesaver. :)

Here's a link to ours, in case you want to adapt it for your own use:
https://scedu-my.sharepoint.com/:w:/g/personal/kirsti_thomas_seattlecolleges_edu/EVQ5eO7vt9JJuAKlCrYvwN4Brw_7axrXIwDq4nd_y3jE-g?e=ZboUHq

FWIW, our problem was caused by IT forgetting to renew an SSL certificate.  I think they've renewed it for more than 1 year now. ;)

It will be ok!

Kirsti S. Thomas
Library Technical Service Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu