[Wactclc-alma] [External] Connection Errors

[Daniel Moore]

Sorry, should have specified. The initial connection error reported by
Lesley.

-Dan

On Thu, Jul 18, 2019 at 11:09 AM Guidry, Wade <WadeG at bigbend.edu> wrote:

> Which issue, Dan?
>
>
>
> The one Lesley is having, or the one Amy described?
>
>
>
> (There isn’t any reason at this point to assume they are related.)
>
>
>
>
>
> Wade Guidry
>
> Library Consortium Services Manager, WACTCLC
>
> wadeg at bigbend.edu
>
> (509) 760-4474
>
> http://www.wactclc.org
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Thursday, July 18, 2019 10:30 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] [External] Connection Errors
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Hi all,
>
>
>
> I haven't seen it directly but I heard from some folks here that this has
> popped up at Edmonds. I'll try to grab a screenshot and recent usage the
> next time it occurs.
>
>
>
> -Dan
>
>
>
> On Thu, Jul 18, 2019 at 10:16 AM Guidry, Wade <WadeG at bigbend.edu> wrote:
>
> If it’s Fort Steilacoom-specific, and not occurring in Puyallup, then some
> kind of network issue seems possible.
>
>
>
> If there is anyone at Fort Steilacoom that could work on Alma via wifi for
> a while, you might be able to isolate the issue more. (If it’s a local
> connectivity issue somewhere, may only affect wired connections in the
> building.)
>
>
>
> Or, even somewhere else on the FS campus, to see if the issue is specific
> to that building.
>
>
>
> If it happens with both internal and external accounts, that rules out any
> SAML issue.
>
>
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wade at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Lesley Caldwell
> *Sent:* Thursday, July 18, 2019 9:52 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] [External] Connection Errors
>
>
>
> ​Interesting! We haven't seen the Bib error posted below. However, we do
> most of our cataloging work at Puyallup, and they haven't seen the
> connection error either.
>
>
>
> When I left Fort Steilacoom last night, the connection error was still
> running rampant!
>
> -Lesley
> ------------------------------
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of
> Herman, Amy <aherman at olympic.edu>
> *Sent:* Thursday, July 18, 2019 8:35 AM
> *To:* WACTCLC Alma Discussion
> *Subject:* Re: [Wactclc-alma] [External] Connection Errors
>
>
>
> *CAUTION:* This email originated from outside Pierce College. Do not
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>
> We haven’t see that message.  However for the last week or so we’ve had an
> error message about every 4th bib record we delete during a big cart of
> deletes.  I wonder if the issues are related since it’s about the same time
> frame?
>
>
>
> This is the error we got, for multiple people, and in Firefox and
> Explorer.  It’s working today so far in Chrome so I don’t know if it’s
> browser related or if the problem has magically gone away.  Are you still
> seeing your problem this morning, or has yours also mysteriously gone away?
>
>
>
> [image: cid:image001.jpg at 01D53D51.B96113D0]
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Lesley
> Caldwell
> *Sent:* Wednesday, July 17, 2019 4:08 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [External] [Wactclc-alma] Connection Errors
>
>
>
> Hi all,
>
>
>
> We’ve had persistent connection errors at one of our campuses for the last
> week. Has anyone else seen this message?
>
> [image: cid:image002.jpg at 01D53D51.B96113D0]
>
>
>
>
>
>
>
> We are seeing it on multiple machines, in different browsers, and with
> different logins.
>
>
>
> It seems to be happening about a dozen times a day.
>
>
>
> I’ve opened a ticket with Ex Libris, but no luck yet.
>
>
>
> Thanks!
>
> Lesley
>
>
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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