[Wactclc-alma] [External] Connection Errors

[Guidry, Wade]

Which issue, Dan?

The one Lesley is having, or the one Amy described?

(There isn’t any reason at this point to assume they are related.)


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Daniel Moore
Sent: Thursday, July 18, 2019 10:30 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [External] Connection Errors

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Hi all,

I haven't seen it directly but I heard from some folks here that this has popped up at Edmonds. I'll try to grab a screenshot and recent usage the next time it occurs.

-Dan

On Thu, Jul 18, 2019 at 10:16 AM Guidry, Wade <WadeG at bigbend.edu<mailto:WadeG at bigbend.edu>> wrote:
If it’s Fort Steilacoom-specific, and not occurring in Puyallup, then some kind of network issue seems possible.

If there is anyone at Fort Steilacoom that could work on Alma via wifi for a while, you might be able to isolate the issue more. (If it’s a local connectivity issue somewhere, may only affect wired connections in the building.)

Or, even somewhere else on the FS campus, to see if the issue is specific to that building.

If it happens with both internal and external accounts, that rules out any SAML issue.



Wade Guidry
WACTCLC
Library Consortium Services Manager
wade at bigbend.edu<mailto:wade at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>] On Behalf Of Lesley Caldwell
Sent: Thursday, July 18, 2019 9:52 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [External] Connection Errors


​Interesting! We haven't seen the Bib error posted below. However, we do most of our cataloging work at Puyallup, and they haven't seen the connection error either.



When I left Fort Steilacoom last night, the connection error was still running rampant!

-Lesley

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>>
Sent: Thursday, July 18, 2019 8:35 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] [External] Connection Errors

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We haven’t see that message.  However for the last week or so we’ve had an error message about every 4th bib record we delete during a big cart of deletes.  I wonder if the issues are related since it’s about the same time frame?

This is the error we got, for multiple people, and in Firefox and Explorer.  It’s working today so far in Chrome so I don’t know if it’s browser related or if the problem has magically gone away.  Are you still seeing your problem this morning, or has yours also mysteriously gone away?

[cid:image001.jpg at 01D53D51.B96113D0]

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Wednesday, July 17, 2019 4:08 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [External] [Wactclc-alma] Connection Errors

Hi all,

We’ve had persistent connection errors at one of our campuses for the last week. Has anyone else seen this message?
[cid:image002.jpg at 01D53D51.B96113D0]



We are seeing it on multiple machines, in different browsers, and with different logins.

It seems to be happening about a dozen times a day.

I’ve opened a ticket with Ex Libris, but no luck yet.

Thanks!
Lesley



--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu<mailto:dan.moore at edcc.edu> / daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>
(425) 640-1526
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