[Wactclc-alma] Overdue item not going to Lost

[Guidry, Wade]

Laura,

Check your overdue and lost loan profile configurations.

The location in question is not being picked up by the relevant profile.


Wade Guidry
WACTCLC
Library Consortium Services Manager
wade at bigbend.edu<mailto:wade at bigbend.edu>
http://www.wactclc.org

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Staley, Laura
Sent: Monday, April 15, 2019 11:23 AM
To: wactclc-alma at lists.ctc.edu
Subject: [Wactclc-alma] Overdue item not going to Lost

Hi, All -

We have an interesting issue.

An RTC staff member has three books checked out and overdue.  Two of those books transitioned to "Lost" status.  The third did not.


*         Problem item: 0088333p-Culturally responsiv-Renton Technical College Library-TEACHING & LEARNING Collection-370.117 HAMMOND 2015

*         System acting as expected with this item: 0068111H-How the ELL brain le-Renton Technical College Library-MAIN COLLECTION-428.24019 SOUSA 2011
I checked the problem book and the acting-as-expected book:


*         The Fulfillment Rule is the same.

*         The Term of Use is the same.

*         The Term of Use policies are the same.

*         The Locations are different, but there does not seem to be anything in the location description that I can find that would cause a variation in the TOUs.
I can't figure out why two items with the same item and material type, same TOU and policies, aren't acting in the same manner.
I've checked the WACTCLC Alma archives and the ExLibris archives without finding anything helpful.  Any thoughts would be appreciated.
Thank you,
Laura Staley
Media Librarian
[RTC 2012 new logo email signature]
3000 NE 4th St. Renton, WA 98056
Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>
Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu



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