[Wactclc-alma] Web Browser or Alma problem?

[Guidry, Wade]

?Good call, Dan. I could imagine the back button causing this kind of issue in a session oriented app like Alma.


Another thought is the the screen resolution might be set too low? Or Windows screen scaling is in use?


The only other thought I have at the moment is to clear browser cache.



Wade Guidry - wadeg at bigbend.edu
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
509.760.4474
________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Daniel Moore <daniel.moore at email.edcc.edu>
Sent: Tuesday, October 30, 2018 4:20 PM
To: wactclc-alma at lists.ctc.edu
Subject: Re: [Wactclc-alma] Web Browser or Alma problem?

I think that's just bad website design on ExL's part. That footer is so annoying. I've always just switched browsers and resumed from there.

I've heard (but I don't know how true this is) that using the browser's back button instead of using back nav within Alma can cause this.

Dan

On Tue, Oct 30, 2018 at 3:21 PM Paula Laine <plaine at bellevuecollege.edu<mailto:plaine at bellevuecollege.edu>> wrote:
John,
I remember having that problem because I checked other computers and they also had the gray bar, but the scrolling worked for them.
Sorry I don't recall what "fixed" it on my PC, but I probably went through the resize/logout/reboot/different browser procedure. Sometimes you just have to go home and try again tomorrow :)

Paula @ Bellevue

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Anderson, John W.
Sent: Tuesday, October 30, 2018 2:58 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Web Browser or Alma problem?

Hi,

Our cataloger is either having an issue with Chrome or Alma.  If you look at the screen shot the gray Exlibris bar covers part of the information that she needs.  Even sliding the side bar up and down doesn't get us to the information and we can't seem to get rid of the gray bar either.

Any ideas?

Thank you,

John Anderson
Big Bend Community College




--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu<mailto:dan.moore at edcc.edu> / daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>
(425) 640-1526