[Wactclc-alma] Fw: New comment received for case #00551993, Title: Alma Requests function ref:_00D300NaN._5000e1KSuV5:ref
Elena Bianco
Elena.Bianco at skagit.edu
Fri May 11 08:52:28 PDT 2018
FYI, for anyone else who uses the Alma Requests function - see below: the reason that we were unable to complete our Requests was that the May Alma release added new roles that replaced the old Selector roles for placing requests. I'll now add those Roles to our Librarian selectors and we should be good to go...
Elena
Elena Bianco
Systems & Technical Services Librarian
Skagit Valley College Library
2405 E. College Way
Mount Vernon, WA 98273
(360) 416-7624
________________________________
From: Support Portal <supportportal at exlibrisgroup.com>
Sent: Friday, May 11, 2018 8:23 AM
To: wadeg at bigbend.edu; Elena Bianco; Margret Mills
Subject: New comment received for case #00551993, Title: Alma Requests function ref:_00D300NaN._5000e1KSuV5:ref
[https://exlibrisgroup.my.salesforce.com/servlet/servlet.ImageServer?id=01532000001p3dx&oid=00D300000000NaN&lastMod=1473772088000]
Dear Elena Bianco,
A new comment was received for case #00551993:
Case Title: Alma Requests function
Last comment:
Hi Elena,
I have reviewed this case and it does not seem to be a regression. When I tested, I was able to select an owning library. Once that was selected, it opened the fund an vendor fields.
There was a change to roles in the May 2018 release. Three new roles were added: Purchase Request Operator, Purchase Request Manager, and Purchase Request Operator Extended. They are added to replace the role: Selector and Selector Extended.
I have linked the release documentation to this case regarding the changes to Purchase Requests.
Who is the user that cannot select an owning library? What roles do they have? What location are they currently at when they review the purchase requests?
Regards,
Greg Walters
NA Alma Tier 2 Support Analyst
Status: Tier 2 Analysis
Priority: High
Description:
We can no longer choose an owning library, vendor account fund in the Purchase Requests function of Alma. These fields are greyed out and no longer allow for us to add anything. Is this a glitch with the latest Alma release? We were able to this last week. We discovered the problem Monday morning. I'm attaching a screen shot so you can see which fields are greyed out. When I move my mouse over them, it shows a circle with a slash through it. I have tried in Firefox, Chrome and IE.
Thank you,
Elena Bianco
Direct Link: Click Here <https://exlibrisgroup.my.salesforce.com/5000e00001KSuV5AAL>
Best Regards,
Ex Libris Support
ref:_00D300NaN._5000e1KSuV5:ref
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