[Wactclc-alma] Fines don't show up when you change item due date

[Whittaker, Shellie]

Hi Stephanie,

Overdue fines accrue while the item is checked out and overdue, but the fines are not applied to the account until the item is checked in.  It's the discharge action that triggers the application of the fine to the account.

To be honest, I'm not sure whether or not Alma will "remember" the $6 fine that accrued prior to the extension of the due date.

I'm happy to look more closely at the case in question.  Send me the details privately.


Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Stephanie Levesen
Sent: Tuesday, January 16, 2018 11:46 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Fines don't show up when you change item due date

Hi,

I just changed an item due date for an overdue item.  The fine should have been $6.00, yet was not put on the patron's record when I changed the due date using the change due date function in the record.

It was for one of our take home laptops and we made it so it couldn't get renewed with the renew button since people were renewing them online and we don't allow that option.  So in order to "renew" them now we have to use the change due date tab or check in/check out again.  If they accrue fines, and we use change due date, will that always wipe out the fine or is something not set up correctly in our system with the take home laptops?

I have a name if you need it.

Thanks,
Stephanie

Stephanie Levesen
Periodicals/ILLs/Circulation
Norwood Cole Library
Skagit Valley College
2405 E College Way
Mount Vernon, WA  98273

360-416-7659

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20180116/06fe5047/attachment-0002.html>