[Wactclc-alma] blocks not sticking

[Elena Bianco]

So, we have encountered a bizarre thing with placing patron blocks. We have been placing patron blocks without any problems since we went live with Alma. Now, suddenly this quarter, I have a staff member at our Whidbey campus who is placing blocks and they mysteriously disappear the next day. Our staff member here at Mount Vernon places blocks and they do stay.

The blocks seem to disappear overnight, so we were wondering if it could be something to do with the patron load. Has anyone else experienced this lately? It happened once on Tuesday and again yesterday (she discovered this today). I'm at a loss. I've double-checked and the staff person seems to be doing all the steps correctly for placing blocks. Plus, she's done them before without a problem.

Thanks in advance for any clues that might help us solve this mystery.

Elena

Elena Bianco, Systems & Technical Services Librarian
Skagit Valley College
2405 E. College Way
Mount Vernon, WA 98273
(360)416-7624

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