[Wactclc-alma] Problem with phone numbers when updating user information

[Guidry, Wade]

Tammy,

Could you email me the user primary ID off-list?


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Tammy Siebenberg
Sent: Monday, December 10, 2018 12:44 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Problem with phone numbers when updating user information

ATTENTION: This email contains links. Please follow best practices before clicking on links
When trying to use the Edit User Info screen under Manage Patron Services to temporarily extend patron expiration and purge dates, each time I click Update User I get the following:
[cid:image001.png at 01D4908B.3D95FA40]
The phone number field is blank and I cannot figure out how to make the phone number numeric.  I’ve tried (509) 999-9999, 509-999-9999, 509.999.9999, 509 999 9999, and 5099999999, and none are accepted.

Student and employee phone numbers are uploaded from SMS and PPMS on the Contact Information tab but none are designated as Preferred.  I cannot find a way to designate a phone number as preferred.

At this point the Edit User Info screen is useless and I’ve had to go to the full User Details and Open For Update.  Any suggestions?

Tammy

Tammy R. Siebenberg, MLIS
Director – Library & Media Services  ​
Yakima Valley College
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
yvcc.edu<http://yvcc.edu/>

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