[Wactclc-alma] [UCE] Re: Empty Pick List

Mon Aug 13 13:11:18 PDT 2018

Thanks George and Tria! And booooooo August release.

I’ll give it a shot (configuring from both campuses) and hopefully we’ll be set too.
-Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of George Babcock
Sent: Monday, August 13, 2018 1:03 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] [UCE] Re: Empty Pick List

Hi Lesley,

I think the rule you want to change is the Patron Physical Item Request (at least that is what Wade modified for Edmonds)

[cid:image001.png at 01D43307.1F0EFA90]

I don't know what changed all of a sudden that we have to redo our configurations, but I want to blame the August release which has had other unintended consequences.

George

On Mon, Aug 13, 2018 at 12:52 PM, Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>> wrote:
Hi George,

I thought of your email! :)

However in the linked article, Ex Libris references the 'physical item request expiration in open days' rule. I don’t see that here:
[cid:image002.png at 01D43307.1F0EFA90]

Also, do you know what changed that we all need to go into Alma and adjust our config?

Thanks!
Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of George Babcock
Sent: Monday, August 13, 2018 12:36 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Empty Pick List

Hi Lesley,

We had the same problem at Edmonds last week.  Here is what Wade did to fix it:

To follow up on the conversation this morning about ‘pick from shelf’ tasks not showing in the task widget…

This KB article might hold the answer:

https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Patron_item_requests_not_showing_in_Task_widget<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fknowledge.exlibrisgroup.com%2fAlma%2fKnowledge_Articles%2fPatron_item_requests_not_showing_in_Task_widget&c=E,1,XSKb_YFcGbazM0W2DlCCdh_q3WDXWW3C-Y1sXp28a5dpAe5vIilYJtNueUzwrscq7fniZk6aXCtr7FAB9cCPNL5a6I2lj5z2qdQaSPP-HUmSodAGUQ,,&typo=1>

George, the setting referenced in this article was in fact set to ‘false’ in the Edmonds environment.

I went ahead and flipped it over to true.

After placing a request on an item under my account, that request does now appear in the task list:

George

On Mon, Aug 13, 2018 at 12:27 PM, Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>> wrote:
Hi all,

I’m about to open a ticket, but thought I’d see if anyone else was also seeing this issue. Our “Pick From Shelf” lists are completely blank on both campuses.  We had a number of ILL requests go unserved because of this, and we’ve tested putting in requests through both Alma and Primo.

Is anyone else having this problem?

Thanks!

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmaps.google.com%2f%3fq%3d1601%2b39th%2bAve%2bSE%2c%2bPuyallup%2c%2bWA%2b98374%26entry%3dgmail%26source%3dg&c=E,1,wnZoiu_AAqKsyz2oQtBGTRou7m-kO3OMHkaiDtzb6xVo7NgojCHT4MtBniF-pmdu5coauDbLtq0yDdzEFjTUuTMMLq60TbIxkDHpRl80EuiKfk-mlgA,&typo=1>

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]

--
George Babcock
Library Acquisitions
Edmonds Community College
20000 68th Ave. W<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmaps.google.com%2f%3fq%3d20000%2b68th%2bAve.%2bW%2b%250D%250ALynnwood%2c%2bWA%2b98036%2b%250D%250A425%26entry%3dgmail%26source%3dg&c=E,1,y6SWk9YOn_y32IXa4TLnT9jSk0vfushd1SbFJTR_JPB-oq13ywCcUJduNwMnt6LNkfMQD4L3ULqLz34KcdVzaVK6cZabaKGnxFYReB-6XQsJTuMhSCXNs18kJc4,&typo=1>
Lynnwood, WA  98036<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmaps.google.com%2f%3fq%3d20000%2b68th%2bAve.%2bW%2b%250D%250ALynnwood%2c%2bWA%2b98036%2b%250D%250A425%26entry%3dgmail%26source%3dg&c=E,1,Ay8XQq0aRCeQQOl_AeUvQ3aVqrwOD5pPZHfnIngx-AZkI14YTKnQ4JF13hlK0v66IScPh-fWbt0VehmNVVFyuFxUp4atwIYy_BZFC-mEClpRrmn4&typo=1>
425-640-1855
george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu>

--
George Babcock
Library Acquisitions
Edmonds Community College
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1855
george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20180813/e03da9b0/attachment-0002.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 33921 bytes
Desc: image001.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20180813/e03da9b0/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 78076 bytes
Desc: image002.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20180813/e03da9b0/attachment-0007.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 2934 bytes
Desc: image003.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20180813/e03da9b0/attachment-0008.png>