[Wactclc-alma] (no subject)

[Guidry, Wade]

George,

It looks like the request rules in that fulfillment unit do not currently allow requesting.

[cid:image005.png at 01D42D7E.2BAC5330]


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of George Babcock
Sent: Monday, August 6, 2018 12:00 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] (no subject)

ATTENTION: This email contains links. Please follow best practices before clicking on links.
Hi Stephanie,

Yes, I have logged out and logged back in to Alma while testing.  I learned that lesson the hard way.  I also used my Alma account as well as the Admin account during testing without results.  I hope it's just some small setting somewhere...

Thanks,

George

On Mon, Aug 6, 2018 at 11:40 AM, Stephanie Levesen <Stephanie.Levesen at skagit.edu<mailto:Stephanie.Levesen at skagit.edu>> wrote:
Hi George,

I’m going to ask the obvious but did you log out of and then back into Alma?  I know whenever I make any changes in the configuration side of Alma, in order to be sure it took effect and is working the way I want it to, I log out and then back into Alma.

Stephanie

Stephanie Levesen
Periodicals/ILLs/Circulation
Norwood Cole Library
Skagit Valley College
2405 E College Way<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
Mount Vernon, WA<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>  98273<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>

360-416-7659

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of George Babcock
Sent: Monday, August 6, 2018 11:21 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] (no subject)


Hi all,



One of our satellite libraries asked to have the ability to place and fulfill holds.  So, at the fulfillment unit level, I changed the “On Shelf Request Policy” from “No Requesting” to “Request for pickup anywhere regardless of availability.”


[cid:image006.png at 01D42D7E.2BAC5330]


I also made sure that their circulation desks could “Pick from shelf” and that they had a hold shelf.


[cid:image007.png at 01D42D7E.2BAC5330]
[cid:image008.png at 01D42D7E.2BAC5330]


 But in testing, I haven’t been able to successfully place a hold on items in our STEM lab.  I just get an error message stating:


[cid:image009.png at 01D42D7E.2BAC5330]

 I have combed through all the tables in the fulfillment and user configuration menus and cannot find a setting that controls the ability to request items.  Has anyone else run into a similar problem?



Thanks in advance for all comments,



George


--
George Babcock
Library Acquisitions
Edmonds Community College
20000 68th Ave. W<https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0ALynnwood,+WA+98036+%0D%0A425&entry=gmail&source=g>
Lynnwood, WA  98036<https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0ALynnwood,+WA+98036+%0D%0A425&entry=gmail&source=g>
425-640-1855
george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu>



--
George Babcock
Library Acquisitions
Edmonds Community College
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1855
george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu>
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