[Wactclc-alma] Active Directory Login Issue

[Guidry, Wade]

Good to know, Tria.

More often, external authentication issues are related to campus network issues, or issues with campus login accounts (expired accounts, missing or wrong SIDs / EIDs, IP address range changes, issues with security certificates), or with Alma user accounts (stale expiration date) rather than something on the Alma side.

So, it’s always good to notify your local IT of authentication issues, what account you are trying to use, and the SID / EID.

Also good to confirm that the matching account in Alma is not expired.


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Skirko, Tria
Sent: Monday, April 30, 2018 10:15 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Active Directory Login Issue


The problems with logging are coming from people in Wenatchee on campus.

But yes, my internal account is working splendidly from here :-)

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <WadeG at bigbend.edu<mailto:WadeG at bigbend.edu>>
Sent: Monday, April 30, 2018 10:11:11 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Active Directory Login Issue


Tria,



It’s possible that your external authentication isn’t working because of being offsite at the technical seminar, and restrictions within the on-site wifi.



Do you have an internal account in Alma you can use?





Wade Guidry

Library Consortium Services Manager, WACTCLC

wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

(509) 760-4474





From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Skirko, Tria
Sent: Monday, April 30, 2018 9:52 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue



We might have the same issue going on at Wenatchee.  I'm in a technical seminar and I'm trying to direct some testing by email 😊 Looks like external accounts are having trouble logging in to Alma using network credentials (active directory) and that at least the staff side is down for Primo (which makes sense of course).  I'm waiting on current student test logins to see if the student side is down as well.



Thanks for the email Tammy.

________________________________

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Whittaker, Shellie <ShellieW at bigbend.edu<mailto:ShellieW at bigbend.edu>>
Sent: Monday, April 30, 2018 9:40:40 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Active Directory Login Issue



I have not seen any reports of this trouble at other institutions.



Shellie Whittaker

WACTC Library Consortium

shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Monday, April 30, 2018 9:37 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue



I just discovered that our students cannot log in to Primo, either.  I’ve passed this info on to our Tech Services people.  Too bad your initial idea is not relevant.  ☹



Tammy R. Siebenberg, MLIS

Director – Library & Media Services

Yakima Valley College<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.yvcc.edu_&d=DwMFAg&c=9iW6DFLB94AlSNX4kZa4dlhb9A5zDnA8WQ2OrFlvw0k&r=CW-gx2oMrOLCPXgsxMcgRg&m=oZaTn-4sGWR_PqAk_kus604sI8F-YKXjmJ8Ssz00R64&s=z-OD8zbczMtWnkOBw6qEFnttPcPCQWOLy-eEKTCSeqk&e=>

Yakima, WA  98902

509.574.4984



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Monday, April 30, 2018 9:35 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue



Nevermind…this is Monday.  The PPMS and SMS jobs don’t run on the weekend, so no file to process.



So, this is not related at all.



Shellie Whittaker

WACTC Library Consortium

shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Monday, April 30, 2018 9:26 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue



Hi Tammy,



I can see that the neither the employee nor the student job processed any records today…or yesterday…because no input file was found.



This means that for some reason your PPMS and SMS jobs either did not run or were not able to connect to and deliver files to the FTP server at Wenatchee.



Maybe this is a clue as to why your external accounts aren’t working this morning.





Shellie Whittaker

WACTC Library Consortium

shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Monday, April 30, 2018 9:04 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Active Directory Login Issue



At Yakima today we are unable to log in to Alma or Primo with our Active Directory accounts.  Our internal accounts are working to log in to circulation.  Why would Active Directory suddenly not recognize our passwords?  We are able to use the same password and login to access or computers, email, EZproxy access, etc.  I’ve submitted a ticket to our local help desk.  Does anyone have any ideas about this or has this happened to others?  I saw earlier problems with SAML but we don’t use that.



Tammy



Tammy R. Siebenberg, MLIS

Director – Library & Media Services

Yakima Valley College<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.yvcc.edu_&d=DwMFAg&c=9iW6DFLB94AlSNX4kZa4dlhb9A5zDnA8WQ2OrFlvw0k&r=CW-gx2oMrOLCPXgsxMcgRg&m=oZaTn-4sGWR_PqAk_kus604sI8F-YKXjmJ8Ssz00R64&s=z-OD8zbczMtWnkOBw6qEFnttPcPCQWOLy-eEKTCSeqk&e=>

Yakima, WA  98902

509.574.4984


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