[Wactclc-alma] Item policy for reserves coming up wrong in Primo

Tue Apr 10 12:24:28 PDT 2018

Some of us (ok, me) more than once, and it's like a new revelation every time. I wonder when it'll finally sink in?

Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273

(360) 416-7624

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Dale Burke <dburke at email.edcc.edu>
Sent: Tuesday, April 10, 2018 11:55 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Item policy for reserves coming up wrong in Primo

This is something all of us have been through, so don't feel bad.

Dale Burke
Technical Services Librarian
[https://docs.google.com/uc?export=download&id=0B16tUjXHMjfkeVd6QnJvakN3WEk&revid=0B16tUjXHMjfkUGVnOUFiNzF6RENiODhNdWZPRmtVb291Zk9JPQ]
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1526

dburke at email.edcc.edu<mailto:dburke at email.edcc.edu>
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On Tue, Apr 10, 2018 at 11:53 AM, Stephanie Levesen <Stephanie.Levesen at skagit.edu<mailto:Stephanie.Levesen at skagit.edu>> wrote:

Oooooh….thanks! And I’m seeing 1 week loan because I’m an employee.  I feel stupid.  I just had my student log in to the same record and she sees the correct loan period of 4 hour loan.

Thanks!  I was going crazy trying to figure this out!

Stephanie

Stephanie Levesen

Periodicals/Circulation/Reserves/ILLs

Norwood Cole Library

Skagit Valley College

2405 E College Way<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>

Mount Vernon, WA<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>  98273<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>

360-416-7837

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Dale Burke
Sent: Tuesday, April 10, 2018 11:49 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Item policy for reserves coming up wrong in Primo

Stephanie,

In order to see the correct loan period you need to be signed on to Primo.  It will show the loan period based on the patron group of the person signing on.

If a person doesn't sign on they get a different loan period.  We have solved this by adding a statement about signing on to see the correct loan period for the item.

Dale Burke
Technical Services Librarian

[Image removed by sender.]

20000 68th Ave. W<https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0A+%0D%0A+%0D%0A+%0D%0A+Lynnwood,+WA+98036&entry=gmail&source=g>

Lynnwood, WA<https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0A+%0D%0A+%0D%0A+%0D%0A+Lynnwood,+WA+98036&entry=gmail&source=g>  98036<https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0A+%0D%0A+%0D%0A+%0D%0A+Lynnwood,+WA+98036&entry=gmail&source=g>
425-640-1526

dburke at email.edcc.edu<mailto:dburke at email.edcc.edu>

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On Tue, Apr 10, 2018 at 11:37 AM, Stephanie Levesen <Stephanie.Levesen at skagit.edu<mailto:Stephanie.Levesen at skagit.edu>> wrote:

Upon further investigation, it looks like all of the policies for reserves are showing a 1 week loan policy in the item record on Primo, and if there is a public note added to the record it will say what the actual check out is.

But why is the item policy coming up as 1 week loan – it’s almost like that is set as a default or something.

Thanks for your help.

Stephanie

Stephanie Levesen

Periodicals/Circulation/Reserves/ILLs

Norwood Cole Library

Skagit Valley College

2405 E College Way<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>

Mount Vernon, WA<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>  98273<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>

360-416-7837

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Stephanie Levesen
Sent: Tuesday, April 10, 2018 11:34 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Item policy for reserves coming up wrong in Primo

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Hi,

I’m trying to figure out why the item policy that is listed under the a course reserve book is coming up wrong in Primo.

The book in question is “Understanding Nutrition.”  Both the WIC library and the MV Library have copies of this textbook on reserve.  The WIC library has it as a 3 day reserve; the MV Library has it as a 4 hour reserve.

When I search in Primo for it, the copies show up, but the policy that is listed under it for both libraries shows it as a 1 week loan.

I’ve gone to the item record in Alma and they are set correctly with the right item policy in the system.  I’ve run a check out test in both the fulfillment utility config and my test patron and they check out correctly (4 hour or 3 day) as the item policy in the record shows.

I’m confused as to why it’s showing a 1 week loan policy though when I pull the record up in Primo.  Everything looks correct in the course reserve/reading list area.

Any help is greatly appreciated.

Thanks,

Stephanie

Stephanie Levesen

Periodicals/Circulation/Reserves/ILLs

Norwood Cole Library

Skagit Valley College

2405 E College Way<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>

Mount Vernon, WA<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>  98273<https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>

360-416-7837

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